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HP Recommended
HP-15-r249-tu
Microsoft Windows 10 (64-bit)

All of a sudden yesterday....I started to get this problem.......there is a horizontal line almost half was of the screen......the bottom part of the screen is bllured and it flickers....mirroring the top part of the screen......sometime......flickering is not there but mirroring stays.....

 

I tried updating and uninstalling the display adapater from the device manager...it did not work.

 

No new software or prog installed..

 

The problem remains in safe mode also....

 

When i took a screen shot, the picture does not have the blurred effect......

 

In display settings...salce & layout as well as resolution are at recomended level.....multiple display is Off and  in Multitaksing Snap is also Off

 

I used DISM.exe /Online /Cleanup-image /Restorehealth....and it returned with the message...as 100% operation successful

 

Sfc /scannow also did not find any violations......

 

Any help.....? really apreciated...

 

3 REPLIES 3
HP Recommended

Hi @Mr-X

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I understand that the Bottom half of the Notebook screen is blurry and has a horizontal line.

 

I'd like to help.

 

I appreciate all the troubleshooting steps that you have attempted.

 

I suggest you check in the Bios and let me know if you face the same issue in Bios.

 

Shut down the Notebook completely. Upon restarting keep tapping the F10 key till you see the System Configuration Screen ( Bios ).

 

If the issue persists in the Bios, please contact our Phone Support for Service Options.

 

 Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Let me know how it goes.

 

Thank you. 🙂

 

 

 

KrazyToad
I Am An HP Employee

HP Recommended

The problem solved on its own......dont start the laptop for a day and then when I started today the screen was normal.......

 

dont know why or how......remains to be seen if the problem comes back and when.....will keep posted....

HP Recommended

@Mr-X

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad you found the solution for this concern (Seems like a miracle, if you are into that sorta thing!) 😉

That said, It has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee


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