cancel
Showing results for 
Search instead for 
Did you mean: 
Dan1891
Level 1
4 2 1 0
Message 1 of 4
176
Flag Post

Solved!

Clickpad "stuck", solution to non-working Synaptics touchpad drivers.

HP Recommended
Pavillion 3000 series
Microsoft Windows 10 (64-bit)

I bought a new laptop yesterday and after installing updates the clickpad appears "stuck" down,this is a software issue as I have done a component test, I have tried using another users account on windows to no avail. Not impressed considering its a day old.

3 REPLIES 3
Dan1891
Author
Level 1
4 2 1 0
Message 2 of 4
Flag Post
HP Recommended

I've seen mentions of someone who found a setting resolution https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/touchpad-STUCK-in-a-click-like-it-s-b...

But I can't seem to find the Tap again and hold to drag setting they mention.

Reply
0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
21,987 21,946 975 1,013
Message 3 of 4
Flag Post
HP Recommended

@Dan1891

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Dan1891
Author
Level 1
4 2 1 0
Message 4 of 4
Flag Post
HP Recommended

I have resolved the issue,  HP and Synaptics dont make it clear the driver actually required is now on the Windows Store not the one available on the HP nor Synaptics website. It appears identical in terms of names and driver codes but is the difference between a working and non-working trackpad, it would be helpful if this was clearer on the HP website or even the HP support program 🙂

Can be found here! 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation