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Message 1 of 2
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Does my Pavilion 14T truly support Displayport and HDMI via USB-C?

HP Recommended
Pavilion 14 DV000
Microsoft Windows 10 (64-bit)

Hi. HP says that the USB-C port on my Pavilion 14T is:
"1 SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HDMI 2.0, HP Sleep and Charge)"

 

However, I cannot get my monitor to wake up when connecting the laptop to a USB-C dock. Charging and USB peripherals all work, just no video.

 

So I wonder if the USB-C port is really capable of sending video at all, as I know that some Envy owners complained that the HP specs were false.

 

There may be an issue with the dock, too, but can anyone confirm they can get video out of the USB-C port? I have no other devices to be able to test this further.

 

 

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@sonaldo, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps that should fix the issue.

 

  1. Update the HP Notebook System BIOS Update (Intel Processors)
  1. Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 
  1. Windows Update.  

              Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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