Doesnt switch to tablet mode when folding open, and doesn't disable keyboard/touchpad in tablet mode

[Sup1J]

Latest Bios, and all latest updates are applied. Screen rotates based on sensor/position of screen. But The convertible laptop does not automatically switch to tablet mode when the screen is positioned greater than 180 degrees. Worse, manually enabling tablet mode does not lock the keyboard or the touchpad, so holding it like a tablet your hand will press keys. The keyboard settings dialog box is missing the keyboard lock option. 

[KrazyToad]

@Sup1J

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Sup1J]

I have the latest version of HP Asst' installed and it shows NO Updates available. 

HP support assistant: 8.8.34.31

patch: 8.8.34.31

Framework: 12.18,34.21

Config Files: 8.1.05.15.1730

I'm using windows 10 20H2

The issue seems related to the Virtual Buttons Driver. When i install the latest version of virtual buttons driver (for 1809 and later): 2.2.1.31 the auto-lock option greys out in the locked position. I can only manually change the screen position, and entering tablet mode does not disable keyboard or touchpad. If i uninstall virtual buttons driver, then at least the rotation-lock is clickable again, i.e., it ungreys. But tablet mode still does not enable automatically. 

The other issue, not sure if related: Device manager shows the proper Display Adapter drivers for

hd graphics 630: 25.20.100.6373 (11/18/2018)

and for radeon rx vega m gl:25.20.15008.2 (12/25/2018)

, but under Monitors tab it only shows Generic PnP Monitor with a generic Microsoft driver from 2006. Is this correct? 

Lastly, hp driver support webpage for my machine model shows 

Nvidia Graphics Driver (Windows 10 v1809) but my machine will not let me install this driver. 

[KrazyToad]

Please provide me with the complete Spectre Model or Product Number

You can refer to this Link: https://support.hp.com/in-en/document/c03754824

[Sup1J]

HP Spectre x360 Convertible 15-ch0xx

Product Number: 2FW62AV

Windows 10 Pro 64-bit Version: 19042.985

[KrazyToad]

I have check the HP Driver Website and it seems you have all the latest required drivers

At this point I suggest you perform a Refresh or even a Reset if required https://support.microsoft.com/en-us/windows/how-to-refresh-reset-or-restore-your-pc-51391d9a-eb0a-84...

[Sup1J]

Thank you for your replies, KrazyToad, but I find your last message a little confusing and vague, sorry. Could you explain if you checked the drivers i have installed on my machine, like via my connection with HPSA, or if you checked the self-help webpage hosting the drivers to ensure it has all the correct drivers available? Thanks again for your help.

[KrazyToad]

My apologies. This Notebook seems to be a customized one. Is that correct?

If your Notebook came with  Radeon RX Vega Graphics Card  then the  Nvidia Graphics Driver (Windows 10 v1809) will not install since those are completely 2 different Graphics Cards

Try installing this Radeon RX Vega  Drivers https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95392.exe released on Mar 19, 2019

[Sup1J]

Hi KrazyToad, thanks again for your replies!

You're correct, i do not have that NVidia chip so that makes sense. I have the Intel-Core-i7-8705G-Processor-with-Radeon-RX-Vega-M-GL-graphics-8M-Cache-up-to-4-10-GHz.

I already had that Radeon sp95392.exe driver installed. The HP self-help webpage also lists  Intel High-Definition (HD) Graphics Driver (Windows 10 v1809 )
Version: 25.20.100.6373 Rev.B 

Release date: March 19, 2019. 

However, the intel support page for this Intel CPU/Radeon combo chip Downloads for Intel® Core™ i7-8705G Processor with Radeon™ RX Vega M GL graphics (8M Cache, up to 4....

lists these drivers: 

This download installs the Radeon™ RX Vega M 18.12.2 Graphics Driver for 8th generation.

Driver Windows 10, 64-bit* 25.20.15002.58
Latest

1/10/2019

Intel® Graphics - Windows® 10 DCH Drivers

This download installs the Intel® Graphics Driver for Xe Dedicated, 6th - 11th generation, Apollo Lake, Gemini Lake, Amber Lake, Whiskey Lake, Comet Lake, Lakefield, Jasper Lake, and Rocket Lake

Driver Windows 10, 64-bit* 27.20.100.9466
Latest 5/14/2021

So you can see there is a difference between the driver versions and the driver dates. 

Thanks for your continued help!

[KrazyToad]

Try downloading the drivers direct using the Intel Driver Assistant and the AMD Auto Detect Tool

Link: https://downloadmirror.intel.com/28425/a08/Intel-Driver-and-Support-Assistant-Installer.exe

Link: https://www.amd.com/en/support/kb/faq/gpu-131

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.