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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎10-22-2022 03:59 AM

HP Recommended

Hello @jsrawlinson 

 

Do you have valid HP warranty ?

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‎10-22-2022 08:19 AM

HP Recommended

Please explain why that is relevant.

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‎10-22-2022 09:22 AM

HP Recommended
@jsrawlinson wrote:

Please explain why that is relevant.

Hello @jsrawlinson 

This is relevant, because with valid warranty HP must provide an updated driver suitable for your operating system ( Windows 10 22H2 10.0.19045 ) in case of problems with software/driver/hardware. If this does not work a repair must be done.

 

Kind regards

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‎10-22-2022 09:37 AM

HP Recommended

This is the version you instructed me to download. Wouldn't it be easier to go back to Windows 11?

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‎10-22-2022 10:09 AM - edited ‎10-22-2022 10:10 AM

HP Recommended

Hello @jsrawlinson 

 

@jsrawlinson wrote:

This is the version you instructed me to download. Wouldn't it be easier to go back to Windows 11?

This will not solve the problem, please read my post.

 

Kind regards

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‎10-22-2022 06:13 PM

HP Recommended

https://www.techadvisor.com/article/744263/how-to-downgrade-from-windows-11-to-windows-10.html

 

This is the link you provided. I followed the instructions. Please copy and paste into this the chat the specific language in the warranty that backs up what you are saying.

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‎10-22-2022 06:48 PM

HP Recommended

Additionally, my computer passed every single test for Windows 11. 

https://support.hp.com/us-en/help/windows-10-support-center?jumpid=in_r11839_us_en_WIN11_support_glo...

This problem began after I installed Windows 11, and I have since followed all of the instructions you provided. Please be explicit as to why I need a warranty to undo a software upgrade.

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‎10-23-2022 03:50 AM

HP Recommended

Hello @jsrawlinson 

 

I want to explain to you exactly:

 

- HP has outdated drivers for Windows 10
- HP has no drivers for Windows 11
- The Windows 11 test only checks out hardware, but does not know the available drivers (from HP) ! Therefore this "test" is not 100%
- You do not need a warranty to upgrade or downgrade Windows operating system.
- To get new HP drivers for Windows 11 you need a warranty. If HP cannot provide these drivers, the drivers for Windows 10 must be updated.

 

Kind regards

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‎10-23-2022 07:55 AM

HP Recommended

According to the HP website, I have an active warranty.

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‎10-23-2022 07:58 AM

HP Recommended

Hello @jsrawlinson 

 

My options are exhausted. Now it is up to you to take action.

 

Kind regards

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