HDCP & HDR certification missing

[thomask4380]

Both HDCP & HDR Certification missing for my brand-new Omni book ultras built-in internal display. 

I've already updated my laptop to the latest BIOS & installed all the latest drivers for my device.

[Kuroi_Kenshi]

Hi @thomask4380,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[thomask4380]

HP OmniBook Ultra Flip 14 inch 2-in-1 Laptop Next Gen AI PC 14-fh0000

Product# A9VH7UA

[Kuroi_Kenshi]

Hi @thomask4380,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Display Settings:

• Ensure that your display settings are correctly configured to support HDR and HDCP. Go to Settings > System > Display and look for HDR and HDCP options.

Ensure Correct Hardware Configuration:

• Verify that your laptop's specifications support HDR and HDCP. Your model has a 2.8K OLED multitouch-enabled display, which should support these functionalities under specific conditions.

Driver and Firmware Update:

• Sometimes, updates from manufacturers can resolve certification or compatibility issues. Make sure that all drivers related to graphics (Intel® Arc™ Graphics) and your display are up to date.

Graphics Configuration:

• Check that your graphics settings (Intel® Arc™ Graphics) are set to utilize HDR and HDCP, possibly within the graphics control panel provided by Intel.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[thomask4380]

Yes. I’ve already tried all the steps as you mentioned but the builtin monitor says hdcp not available and hdr certification missing as shown in my screenshot. This is clearly a driver issue which can be only fixed through updated drivers. 

FYI: I also tried clean installing windows 11 using both hp cloud recovery tool and the normal microsoft way. No luck