01-15-2020 06:20 AM - edited 01-15-2020 06:53 AM
I have an HP EliteBook 735 G6 with SureView (all latest drivers and BIOS have been installed and checked with the HP Image Assistant!), but it seems that the "enable privacy setting" only lowers the brightness of the screen. In other words, when my brightness of the screen is already low, "enabling SureView" has no effect (fn+f2), other than changing the existing brightness (and fn+p doesn't even work). Thus there is no "turning the privacy screen on or off". The only effect of turning the privacy screen on, is a limited upper brightness.
The end result is a screen that is a horror to look at, let alone for multiple hours.
01-21-2020 04:01 AM
Several people on this forum (including me) have encoutered the same problem. It seems that all G6 elitebook models (735, 745, 840) have this issue where the viewing angle does not change when turned off- it remains narrow at all times. So you basically pay extra to get an ancient screen. Unbelievable how HP even dares to sell this as a premium feature on a laptop in this price range. In fact it did work well on the G5 models, so there is definitely a hardware/software failure, introduced with the newer generation of the sure view screen.
The problem has been posted here as well, but HP has not reponded in any helpful way yet.
Please let us know if you get an answer or fix from HP.