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- Re: How to find out if the USB-C port on my HP Envy 15-as100...

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05-26-2019 02:31 PM
I have an HP Envy 15-as100 laptop. I would like to connect a portable monitor to use as a second screen. I purchased an HP Elite Display S14, which connects via a USB-c cable. Plugging in the Elite Display S14 to my laptop's usb-c port, the monitor's message is "monitor status: usb-c video inactive." Under Window's Display Settings - Multiple Displays, my laptop does not detect the other display.
Sinking feeling...wondering if my usb-c port does not support video - and if my laptop as currently configured cannot accomodate a second display/monitor.
Help?
05-26-2019 03:06 PM
Machine has the following ports
● Audio-in (mono microphone)/audio-out (stereo headphone) combination
● AC Smart Pin adapter plug
● HDMI v1.4 supporting up to 1920×1080 @ 60 Hz
● USB 3.0 ports (3)
● USB 3.0 port Type-C
Looks like the last port is only an USB 3.0 port with type C shape as you can see it ONLY has USB symbol
and its description: (2) USB Type-C port Connects an optional USB device with a Type-C connector.
Regards,
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05-26-2019 09:06 PM
Thank you for this helpful information, Banhein.
So, if I want to use a second monitor/display alongside my laptop, then that monitor/display should be one that (1) connects by way of an HDMI cable and (2) "HDMI v1.4 supporting up to 1920×1080 @ 60 Hz".
None of the other ports could be used to connect a monitor/display.
Is my understanding correct?
-CQ5
05-27-2019 08:16 AM
Hi,
Can you provide the exact model number? there are two letters missing at the end of the model number. Because I believe the service manual might be giving incorrect info.
Here is how to find it:
https://support.hp.com/si-en/document/c00033108
Let me know,
David