I am unable to use my webcam on any platform

[Asif_Siddiqui_9]

I am unable to use my webcam on any platform and on opening camera its displying me this error code 0A00f4244,

and i i try to on camera on meeting applications it shows that camera is not found or blocked. i have also done the Run System Diagnostic and tested the webcam and the result were ok, and in device manager the camera is not displaying. Please help me to encounter this troubleshoot as early as possible.

[BeemerBiker]

I am guessing that one of the following will work

Oct 2021 Universal Cam Drv drivers for Realtek and SunPlus Windows 10x64 from Elitebook here

Nov 2024 Universal Cam Drv drivers for Realtek and SunPlus Windows 11 from Elitebook here

Let me know what you find out.

it might be useful to know what model HP laptop you have.

[Asif_Siddiqui_9]

both of the options didnt worked for me and my device is pavilion 15eg2009tu windows 11 version 24H2(64bit)

[BeemerBiker · Accepted solution]

All of the win11 drivers for build 24H2 are here, just click the "Open all"

Unfortunately, I do not see any Webcam or Camera drivers and I am limited on what drivers I can pull out of thin air.

Our senior expert @Paul_Tikkanen might be able to find one that works.

Please bring up the device manager and locate the PID and DEV numbers for your camera.

This shows how to find the Dev and Pid.  You can use the Dev and Pid to (sometimes) find a driver at this site

While you are looking at the Device Manager, are there any red or yellow warning icons?  Be sure to enabled the "show hidden devices" in case the camera is hidden.

I suspect a recent windows 11 update caused problems with the laptop.  If you remember when the camera last worked, you can restore your laptop to that time.

[Asif_Siddiqui_9]

I have visited the device manager and there is no camera here i also have scanned for the hardware device but didnt get the camera or imaging devices how can find pid and dev numbers now for my camera 

[BeemerBiker]

see if the camera shows up when you select "Show Hidden Device"

[Asif_Siddiqui_9]

No 

[BeemerBiker]

You are running LibusbK and i suspect it may be interfering with the  HP camera system which runs off of the USB bus.

if you used Zadiag to install the driver then use it to uninstall.  I used Zadiag to install USB crypto device back when USB mining was still paying and I had trouble with other USB peripherals.

If the original winusb drivers cannot be found you probably need to do a cloud restore.

HP is removing cloud recovery for system over 5 years old.
The actual wording is a limited time after the warranty expires
You may want to get a copy of the cloud recovery before it is too late.
Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Alternately, download from the MS windows store
Click here for instructions.

Let me know what you find out.

[Asif_Siddiqui_9]

 I have downloaded the cloud recovery from the link which you have provide in the chat in my pendrive

Now tell me the next steps to do from the same

[BeemerBiker]

hp consumer pcs - using the hp cloud recovery tool in windows 11 and 10

backup your documents, photos, and important files

Some items may be in OneDrive so they can be restored easily:  Login to onedrive and see what is in the cloud.

Other items make sure you have backup.