cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 2
17 15 1 0
Message 1 of 7
237
Flag Post

Solved!

I can't set 300Hz refresh rate for my HP OMEN Laptop 17-cb1010 17 cb1010ur 15D49EA

HP Recommended
HP OMEN Laptop 17-cb1010 17 cb1010ur 15D49EA
Microsoft Windows 10 (64-bit)

Hello, guys.

TL;DR: I have only 60Hz refresh rate available for my 300Hz Notebook Display.

a couple of days ago I have bought a very expensive toy for myself:
HP OMEN Laptop 17-cb1010 17 cb1010ur 15D49EA

It is a new one, from a trusted official HP retail channel store.

the device was brand new and packed as new from the factory.

the box was sealed by HP tape, etc. so I am the first person who uses this device after the sale.

 

in particular, this toy is capable of a 300HZ display refresh rate

it is said so at the sticker which is glued in at the front side of the screen:

hXCT2Qk

 

 

 

 

 

 

 

https://imgur.com/a/LjF2I6v

 

I have all my drivers installed properly, I have NO unknown devices in Device manager:

mmc_8GhAnMuM0n.png

 

 

 

https://imgur.com/9YhJH9E

 

but unfortunately, I am able to select only 60 Hertz refresh rate from any refresh rate dropdown selector:


Nvidia Control Panel:

nvCplUI_1t0xpannjq.png

 

 

 

 

 

 

https://imgur.com/a/QChrQef

 

and Display Settings:

rundll32_c1V1eqlXnX.pngrundll32_lYnKdX0Uqm.png

 

 

 

 

 

 

 

https://imgur.com/68nJXJD

https://imgur.com/xQBP06z

 

Also, I was unable to find any DISPLAY drivers either at HP support website or anywhere else on the Internet. that's why I have Generic PNP Monitor as Display driver.

probably this can be an issue?


I had my device shipped to me with pure DOS, and I have installed the latest Windows 10 PRO MSDN from ISO image, activated with separately bought license sticker with a key.

this is not a first nor 10th nor 1000th windows installation I have in my life, so I believe this is not a root cause 🙂

putting it here just to emphasize that I am unable to "reset OS to default state". it never had it 🙂

 

In all games, if I will enable Vsync I will see 60FPS top - it is obviously synced with a screen refresh rate of 60Hz.

 

probably I am not aware of how G-Sync works, and all is fine here.

if that so, I just want to be sure and have it confirmed.

 

Please help me enjoy 300Hz which I had paid for!

 

Thanks all of you guys for your attention and for help!

P.S. Attaching images in this Support forum works really badly, so I have uploaded them ty IMGUR.

-----
If anything can go wrong, it will. If someone can get it wrong, they will. If you can think of four ways that something can go wrong, it will go wrong in a fifth way. (c) Murphy’s Laws
6 REPLIES 6
Highlighted
Author
Level 2
17 15 1 0
Message 2 of 7
Flag Post
HP Recommended

so basically all is pretty simple.

standard Nvidia drivers from the Nvidia website do not work for this machine.

this machine requires "modified", "custom" drivers from HP themselves.
so you need to use HP STOCK DRIVER ONLY to have 300Hz support working.

here
https://support.hp.com/us-en/drivers/selfservice/omen-17-cb1000-laptop-pc-series/32827283/model/3539...
you are able to get two versions of Display Driver:
26.21.14.4276 Rev.A
and latest:
27.21.14.5167 Rev.B which is actually 451.67, Release Date:Thu Jul 09, 2020.

already 2.5 month ago. https://www.nvidia.com/en-us/drivers/results/162105/

current latest Nvidia Driver is 456.38. which I am unable to use because 300Hz will not work.

yes, another "benefit" of having this "custom" driver from HP - they siply do not have GeForce Experience in it.

so you are paying hell of a money for very limited support - HP driver is outdated, and moreover, you are limited in features.

 

I have found the workaround for having GeForce Experience installed, but this is just stupid in 2020.

1. download "custom" HP Nvidia drivers PACK
2. download latest Nvidia official drivers PACK

3. install latest Nvidia drivers PACK

4. reboot the system

5. open Prongams and Features

6. look for Nvidia Graphics Driver XXX.xx, select it
7. press Uninstall
8. confirm uninstall, wait until finished
9. reboot the system
10. install "custom" HP Nvidia drivers PACK
PROFIT: you have outdated drivers from HP with latest software features from Nvidia.
I am unable to believe that I have spent ~2500$ on this device and doing all of these.

this is just stupid. 

it is not supposed to work like that.

disappointed in HP.

-----
If anything can go wrong, it will. If someone can get it wrong, they will. If you can think of four ways that something can go wrong, it will go wrong in a fifth way. (c) Murphy’s Laws
Reply
0 Kudos
Highlighted
Author
Level 2
17 15 1 0
Message 3 of 7
Flag Post
HP Recommended

ok, so now I have terrible flickering across all my apps.
including task manager and just bare Windows Explorer.
so probably I need to remove all graphics drivers and install JUST "custom" HP driver without Nvidia GeForce Experience....

-----
If anything can go wrong, it will. If someone can get it wrong, they will. If you can think of four ways that something can go wrong, it will go wrong in a fifth way. (c) Murphy’s Laws
Reply
0 Kudos
Highlighted
Author
Level 2
17 15 1 0
Message 4 of 7
Flag Post
HP Recommended

here is another thread with flickering issue:
https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Flickering-screen-at-HP-OMEN-Laptop-1...

 

-----
If anything can go wrong, it will. If someone can get it wrong, they will. If you can think of four ways that something can go wrong, it will go wrong in a fifth way. (c) Murphy’s Laws
Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
24,595 24,577 1,633 2,285
Message 5 of 7
Flag Post
HP Recommended

@dvsx86

 

I reviewed your post and I understand that you are unable to set the refresh rate to 300Hz.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106128.exe

 

Graphics: https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106175.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 2
17 15 1 0
Message 6 of 7
Flag Post
HP Recommended

thanks a lot, but I have already solved the problem myself. yes, HP driver did work.

I just did not expect that  Standard Nvidia drivers will not work as expected for HP machine.
I already updated my BIOS to the latest one. 

but it turned out that my device was also malfunction.
https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Flickering-screen-at-HP-OMEN-Laptop-1...

and after a week of owning it, I must bring it to the service center for repairs. an wait for 45 days for repair.
because I deliberately ordered this very expensive model for me, and the reseller refused to take it back and solve the problem with HP by themselves. because there is no way they will be able to sell it in an opened, a little bit used state after repairs.
this is THE LAST HP product which I will buy or suggest to buy.

-----
If anything can go wrong, it will. If someone can get it wrong, they will. If you can think of four ways that something can go wrong, it will go wrong in a fifth way. (c) Murphy’s Laws
Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
24,595 24,577 1,633 2,285
Message 7 of 7
Flag Post
HP Recommended

@dvsx86

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation