Intel HD 4600 Graphics driver stopped responding and recovered after Windows 10 1511 upgrade

[jp82]

Hi Mrstenter,

I'm having the exact same problem – I regularly get the error message, "Display driver Intel HD Graphics Drivers for Windows 8(R) stopped responding and has successfully recovered" multiple times while I'm online.  I tried to download and use a generic beta driver offered by Intel, but it will not install, as the installation wizard informed me that the driver for my computer is customized.  Can you please assist?

My specs are as follows:

• HP Omen Touch 15.6" i7 Quad 2.6Ghz 16GB 512GB SSD 4GB GTX 960M Gaming Laptop
• Intel(R) HD Graphics 4600 adapter
• Intel driver version is 10.18.15.4256

[becool773]

Check my replies here-

http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Driver-issue-in-HP-ab522tx/m-p/5553760...

https://communities.intel.com/message/405770

[Bpilgram]

You'll see from this forum thread that lots of other people have the same problem and that it's unresolved by HP.  It is also not unique to HP, but occurs with other machines that use Intel drivers.  From my research, I've concluded that the Intel drivers are incompatible at some level with Windows 10 and neither Intel nor Microsoft (nor HP) are interested in fixing the problem.  For HP users, you cannot install the latest Intel drivers (that may or may not fix the problem) because HP modifies the Intel drivers and has not done so to remedy the issue.

The only positive feedback I can provide is that for me the problem has decreased in frequency, but it still happens, just not every few minutes as was the case earlier in the year.

I suggest that you provide your experience on retail sites where you bought your machine so that you alert other buyers of the incompatiblity of Intel drivers and Microsoft Windows 10.

[becool773]

IDK why Harassemet-Packard is not allowing customers to install generic version of drivers.

[Bpilgram]

I think the issue is with HP's driver update software.  When installing drivers, it looks for drivers that have been "signed" or identified as HP drivers.  But that's just a guess.  At any rate, neither HP, Intel nor Microsoft appear to be interested in resolving this issue.  Calls to the help line do little or no good as those are relatively low level employees who are not software or hardware engineers and not empowered to resolve issues between the companies, and largely solve problems by referring to a standard set of technical assistance manuals.

The only recourse in my view is to report your experiences on retail web sites, so that new buyers are informed about the level of support they can expect.

[becool773]

I couldn't agree more with what you have mentioned but if you will read my posts above, you will find that it is Harassement-Packard's fault that the drivers are upgrading and downgrading, if the generic versions are installed. Also Harassement-Packard does not allow us to install the generic versions from Intel's site which is pathetic.

[jp82]

Thanks so much, Bpilgram and becool773, for your feedback and insight regarding this issue. It seems all we can do is hope HP will eventually prioritize this problem and address it at some point.

[tsac]

Sadly it is becoming a bit more frustrating. Lately the task bar has been not responding after a new win 10 update. Microsoft is clueless.

Doing a search on the internet shows a method to fix this

One site that woked gave this.

Run cmd from admin level

Type powershell after it loads

Paste in the following

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

This will slowly restore the function. The PC should be restarted then checked.

I cannot find a reason this is happening so If anyone can offer more info please do.

Thanks

[Bpilgram]

Ha!  I had a different experience with HP's non-support today.

I have received calls from Hewlett Packard's 1-800-474-6836 general number (a legitimate #).  When I pick up the call, there is no one on the line and eventually an automated "Good Bye" ends the call.  I assumed this to be another phone scammer, so I stopped picking up with HP called.  Today, after I got the call, I called HP back to tell them about the calls, and was routed to customer support.  They said "We have no clue why you are receiving calls from HP.  But we'll look into it.  Is there anything else we can help with?"

I said "Yeah, but I doubt that you can fix it."  and described the compatibility problem with HD 4600 drivers and Windows 10 1511.  The customer service rep used the remote access app and we went to this forum string where I said "See, lots of people are having this problem.  Can you fix it?"

The representative put me on hold for a while and then came back with "Well, some HP machines have not been tested with Windows 10, and your's is one of them.  But since it's out of warranty (even though it was in warranty when the problem started happening), you're out of luck."  She then transferred me to the Smart Friend support line and assured me that they could help.  She gave me a case number to give to the Smart Friend representative and transferred me.

More time on hold.  When a Smart Friend came on the line, I explained the problem (again).  I offered her the case number and she said "Those case # do not matter as no info is transferred to us."  She said "We can help.  It sounds like it's a software issue.  It will be $99 to attempt to fix this problem or $49 + $14.95/month for our best plan."  I declined to pay for the help as I doubt whether HP can/will actually fix this.

[AlanL1]

Bpilgram

Up to this point my system is stable with no problems.

However it took my doing a clean install of 8.1 from the recovery drive.

Then without adding anything I upgraded to the latest Windows10 at that time which included a different 4600 driver.

I believe, and with no hard proof, that this is all a Windows10 issue.

Windows in the past was beta tested for months/year before release so all vendors such as HP had the time to resolve any conflicts or issues before Microsoft released the new release.  Not so now.

I am sure that for HP as well as all the other companies,  that to validate all the previous systems manufactured to insure no conflicts is just impractable and not cost effective and at best are just making sure current systems being sold  have no conflicts (at least until the next release).

HP is no worse than any of the other vendors, Dell, Sony, Toshiba, etc

This is not just an HP issue.   I have an older Toshiba laptop that was approved for upgrade.

Worked without problem until 2 releases ago.

Now get a BSD upon bootup because of conflict between camera driver and Windows10.

New driver will not load and old driver reports conflict throught BSD.

Only recourse at the moment is to unload driver and not reboot machine as driver is reloaded during reboot.

Toshiba has just ignored the problem even though a number of people reported the problem all over the internet.

Now that the free upgrade has ended and you have to purchase Windows10 maybe the money will motivate Microsoft to address these issues before releasing new updates.

Wish everyone good luck in surviving Windows10.  

Especially come Monday when the next major version of Windows10 is released (forced on you).

Only future recourse - BUY APPLE

Alan

HP ENVY 15 Notebook PC K2T35AV

 Windows 10 Home 64bit

 Intel(R) Core(TM) i7-4720HQ CPU @ 2.60Hz

 12GB  (4GB Kingston 1600MHz, 8GB Samsung 1600MHz)

 System Board  2290.77.35

 System Bios:     F42  (Updated by HP tech back in January)

 Graphic Device - after clean install system reflects different driver installed

     Intel(R) HD Graphics 4600

     Memory:  1,792 MG

     Driver Version:   20.19.15.4331  (11/18/2015