Intel HD 4600 Graphics driver stopped responding and recovered after Windows 10 1511 upgrade

[tsac]

As I said , HP is clueless and the search for an answer is not in their company.  You no doubt will get another email because of this post as I do when you post or anyone else does. HP has a new name

HP = Help Please

[RTX1]

Having the same problem.  I get display lockups in many programs including Edge, Autocad, and others including games.  I have a G2 purchased in November.  Reinstalling the original OS is problematic with having to reinstall everything. 

Looking at the forums on here this problem has been around for a while.  This is my 3rd HP laptop and this is disheartening to say the least.  I hope a solution is just around the corner.

[CADK]

Out of curiousity, does anyone know if HP even reads these posts?  As many of us that are frustrated should be telling them something.  Are their techs just not that smart or what?

[tsac]

If you look back at the posts on this you will see their technical support people do offer advice. It seems once the issue is as it is with the graphics failure and finger pointing started between Intel and HP they disappeared . As suggested by the HP online chat, it was an Intel issue. Intel support said it was a manufacturer issue because HP modified the application.

Sooooo around and around we go. All we can do at this point is hope and wait for an update that does work. I did try the beta link suggested by another post. That did not work.

[Divil]

I'm also suffering with this problem and have tried fiddling and updating but only to be told it's a NO GO!...ridiculous!!!

Not Happy...come on HP you had our money...please help us!

[iceshooter]

Ditto to here, unable to enjoy Zwift game!

Appreciate forum, hoping for quick solution...

[tsac]

Unfortunaty HP is not able to help. This is a copy of the email they send every time someone posts.

aparently no one in HP reads these.

iceshooter (Student) posted a new comment in Notebook Video, Display and Touch on 01-15-2016 02:58 PM

Subject: Re: Intel HD 4600 Graphics driver stopped responding and recovered after Windows 10 1511 upgrade

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[iceshooter]

thanks for the reply, so is my graphics card considered hardware, and should I update my warranty coverage?  This is not good, are we just to wait??  I am confused by this...

[Divil]

The graphics card is hardware the drivers it uses are software...warranty?...dont think that will make any difference....not worth a jot as far as i can see! 🙂

[tsac]

Having an extended warranty is not a bad idea. As fo this issue, all that anyone can do is wait for HP to either wake up and help with the problem or hope Intel does an update that works on Hp computers. With both pointing to each other it may be a while.