LCD Display not displaying anything (no backlight?), laptop works when plugged into TV with HDMI

[JazzyJeffie]

Hello all.  Can anyone please help me?

I am having display issues.  I have an HP Stream 11-d006TU, used by my wife.

She was in the middle of working on a MS PowerPoint presentation, when the LCD Display went black.   When I hook external display via HDMI to our Sony Bravia TV, it works fine.

I immediately rushed to an open Computer repair shop at a nearby mall, asked a couple of repair guys but they had different opinions:

• First guy said it is a video card issue.  He tried turning the laptop power button off then back on (which I already did), and just flipped the laptop to check the bottom.
• Second guy detected that the external display is working, and advised to have the LCD replaced (which costs PhP 3,500 - PhP 4,500 or approximately US$70 - US$90).  I didn't pursue with his repair yet, as I was hesitant that he may just be trying to make a quick buck from me.

Can somebody please help?   Can I still try some things before concluding that it's indeed an LCD replacement?  Thanks in advance for any help.

[Resolv_S · Accepted solution]

Hello@JazzyJeffie,

Welcome to the HP Forums!

I have read your post and understand that you are unable to see the display on the internal screen. I will definitely help you.

As you were rightly told, the second technician did diagnose the issue correctly and provided you the right resolution (replacing the LCD screen).

I recommend you to reach HP phone support for using the link below.

http://support.hp.com/us-en/contact-hp

Hope that answers your question. Let me know for more.

Resolv_S

Glad to help you. I work for HP

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