Laptop can't find camera nor does it show in device manager error message 0xA00F4244

[Riddle_Decipher]

@paras_y Thanks for sharing your concern with the HP Community,

Did you go through this post, tagged below, to address your concern? If not, please do and keep me posted:

@Sinisaj Check the anti-virus program settings & ensure it isn't blocking the camera and the same should resolve the issue, if this doesn't help, try the below steps:

here's a few steps to resolve the issue, start with checking for the webcam kill switch (if available on your model, if not: click here & follow the steps) and ensure its turned on,

That said, If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.

If that doesn't work or there were no updates before the issue occurred, you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

[Barth18]

Dear riddle_decipher,

Yes, I went into all possible steps but nothing changed. The front webcam is not detected, although the rear one does.

Isn't ther any bios setup or something preventing the OS to detect the camera. Because what appears really strange is that the front camera was never proposed in the device manager, as if the computer was never able to see it.

Is there a tool that could verify if the camera is connected and functionnal at least ?

Thanks,

Baptiste

[DeepCam]

Having same issue got any solution? Searched for drivers too nothing frutified

[DeepCam]

Hi tried all the Hard reset /bios things still my pc is not detecting the Camera I don't have the Kill switch either It's a Pavilion G4 ...The PC went on an update and after that the Camera is Undetected and not functioning plz help need the Cam Working for my Online classes and work 

[Riddle_Decipher]

@Barth18 & @DeepCam If you've gone through all the steps suggested so far and yet the issue persists, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Barth18]

Dear Riddle_decipher,

I sent you an MP message as you suggested. Here is the answer I get. I replied to explain the problem again but did not get any answer. Is there anything I did wrong ?

"@Barth18 Welcome to the HP Support Community! We encourage our customers to create a public post so that the conversation may help other community members find a similar solution. Hence I would request you to create a public post with the same query, So that you may get your..."

Bests

[Riddle_Decipher]

@Barth18 If your device is out of warranty, the only other way we can help you, is If you have an HP authorized service center near by, you should be able to take it to them and have it checked,

Here is a link to HP Service Centers, by Country/Region: Click here

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[wanizzul]

Whats the driver that I need to install? can we solve it without doing a hard reset or rollbacks?