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The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
BennybRobot
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My laptop won't close without tearing off frame of screen. Reoccurring issue within HP Laptops!

HP Recommended
HP ENVY X 360 M6-AQ105dx
Microsoft Windows 10 (64-bit)

I cannot close my laptop without the whole left screen panel separating from the frame. This is a huge inconvenience, as I cannot even close my laptop without the whole screen breaking; which is ironic because this x360 laptop is suppose to be extremely flexible. 

 

After some googling, I've come to realize that this is a far too common issue with HP laptops; especially with their left side hinges. I have found dozens of people who have experience the same issues that I have, and am convinced that this is a HP hardware issue. 

 

Can HP support escalate my concern to HP’s Support Team in my region to have it reviewed for available options, if any. 

 

Thank you,

 

Ben.

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@BennybRobot

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

 

The_Fossette
I am an HP Employee

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BennybRobot
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Message 3 of 4
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HP Recommended

I have yet to receive any assistance regarding my issue. 

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BennybRobot
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HP Recommended

I spend nearly $2000 dollars on a laptop and this is the type of support I get.  Faulty HP design and I have to deal with it on my own. 

 

This is message I received after 2 weeks of waiting for a response. 

 

Hello,

 

I regret to inform you that your unit has reached End of Support Life, which means that HP no longer has access to recovery discs, hardware or software for your system. If you prefer you can contact either our Home & Home Office Group or our Commercial Department in your area to see what current models may fit your needs. You also have the option of taking it to a local repair shop in your area.

 

We apologize for the inconvenience. 

-HP Social Media Support 

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