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Maleda
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Flag Post

New HP Pavilion Laptop 14 Touchpad Not Working

‎01-24-2022 11:24 AM

HP Recommended
Product: HP Pavilion Laptop PC 14-dv1000 (464V0AV)
Operating System: Microsoft Windows 11

Hi everyone,

I bought a new HP Pavilion a week ago and I'm having issues with the touchpad.
It will work for a day and then the next time I use the laptop there's no visible cursor and no touchpad functionality.

Under the Device Manager the I2C HID Device has a Code 10 error saying this device cannot start, a request for the HID descriptor failed.

To get the touchpad to function again I have to go through a combination of restarts and forcing the driver to update.
How do I fix this?

Thanks!

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