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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
OMEN by HP Laptop 15-dc1027TX
Microsoft Windows 10 (64-bit)

Hi there I use  Omen Laptop for 1 month ago. I see driver at device manager is not Intel HD Graphics but only show Nvidia RTX2070.  Please let me know that my Omen laptop is no Intel HD or It's have Nvidia only.

 

Thanks so much

Teerapat W.

 

 

 

Annotation 2019-04-17 145218.png

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hey there! @RedRx

 

I have checked the specifications of the PC and the PC does have not any integrated graphics, It only uses discrete graphics. 

 

The laptop is shipped with NVIDIA GeForce RTX 2070 graphics card. However, the laptops shipped with Discrete NVIDIA N17P-G1(GeForce GTX 1050 Ti) has an internal graphics of Intel UHD Graphics 630.

 

So you don't see intel graphics listed in the device manager.

 

Refer the laptop user guide to know more information. Click Here

 

Note: Refer to page 7 for more information.

 

Hope this answers your query!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

23 REPLIES 23
HP Recommended

Hey there! @RedRx

 

I have checked the specifications of the PC and the PC does have not any integrated graphics, It only uses discrete graphics. 

 

The laptop is shipped with NVIDIA GeForce RTX 2070 graphics card. However, the laptops shipped with Discrete NVIDIA N17P-G1(GeForce GTX 1050 Ti) has an internal graphics of Intel UHD Graphics 630.

 

So you don't see intel graphics listed in the device manager.

 

Refer the laptop user guide to know more information. Click Here

 

Note: Refer to page 7 for more information.

 

Hope this answers your query!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

HP Recommended

Thanks

HP Recommended

Hi! @RedRx,

 

You're welcome and please write back to us if you have any queries related to any HP products.

 

We will try our best to help you out.

 

Take Care! 🙂

 

 

A4Apollo
I am an HP Employee

HP Recommended

hello can you use g sync ?

HP Recommended

@Rika29,

 

No, you cannot use g sync with the graphics card installed on the PC.

 

To use G-sync, you need an expensive G-Sync monitor and an Nvidia graphics card at least Maxwell (i.e. the GTX 960) or newer.

 

Refer this article from NVIDIA to know more information about how g sync works. Click Here

 

Hope this answers your query!

A4Apollo
I am an HP Employee

HP Recommended

hi, i have 15 rtx 2060  6EZ60EA#AB9  (256gb 16gbram) it has144hz display ( i can see as weel the stiker on the display and also on the settings ) advertising with g - sync 

model 15 dc-1010np 

battery draining rapadly doing word stuf and web, this new version has updated fans probalby this is cause but is not good for the battery

g sync missing (people are complaning , before the updated bios it was there )

https://www8.hp.com/pt/pt/mpc/laptops/product-detail.html?oid=27103277#!tab=specs

http://www8.hp.com/h20195/v2/GetPDF.aspx/c06231422.pdf

https://www.youtube.com/watch?v=VlMCrR-3euk

 

what do i need to do ?

 

also i only can get 2h,20 min of battery life , its brand new

cpu and gpu are hiting 40 dgues doing nothing 

also ..

i dont know what happened . windows update and when  says to restart  he restart and automaticlky the computer stars to update bios and it was a newer version but note the full newer version so  i call hp for problems of hiting (they say its normal but i dont think so )  laptop is fully updated but missing g sync and the computer is killing my battert rapadly

there are  people that after updating the bios g sync disaper

 

 
 
HP Recommended

Hi! @Rika29,

 

Thanks for the update again.

 

The notebook does not support G-sync. Only the models with the GTX 1060 or 1070 support G-Sync. Even if your screen is 144Mhz.

 

Also, to improve battery performance try updating BIOS and graphics drivers on the PC to the latest version.

 

Update the BIOS using this link. Click Here

 

Also, update the graphics driver using this link. Click Here

 

Lastly, try calibrating the battery.

 

Refer this article to know more information about calibrating the battery. Click Here

 

 

Hope this helps!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

A4Apollo
I am an HP Employee

HP Recommended

"Rtx 2060 supports g sync" , and it is dvertised with a gsync panel 144hz but seeing this , in conclusion this is false advertising and , why to put a 144hz with no g sync 😠😠😠🤕🤕Screenshot_20190411-214348.png

 

HP Recommended

Hi! @Rika29,

 

I understand your concern and thanks for correcting me here. I did check the specification again from the NVIDIA website directly and it supports the G-sync feature.

 

Refer the NVIDIA specification page for more information. Click Here

 

To enable the G-sync feature try the steps recommended below.

  1. Right click on your desktop.
  2. Select NVIDIA Control Panel.
  3. Expand the display item in the sidebar.
  4. Click on set up G-Sync.
  5. Check the box next to enable G-Sync.
  6. Below this choose whether you want G-Sync enabled for only full screen or full screen and windowed modes.

Take Care! 🙂

A4Apollo
I am an HP Employee

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