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08-13-2023 04:03 AM - edited 08-13-2023 04:06 AM
My HP Victus Laptop is facing a major physical flaw near the right hinge of the display lid. The hinge area is tearing up the plastic lid, splitting it up into 2 different sections. I have attached photos of the problem below. More importantly, I am surprised that this issue came up a few months after my device got out of warranty (Expired 29-06-2023). I am tagging this issue as important because the device display is potentially getting damaged every time I open or close the lid.
I have done my research and have found that this is a common problem in other units of Victus and Envy series laptops. I upgraded from an old HP laptop to Victus series because I trusted the brand but I am utterly shocked how this type of serious issue got slipped out of manufacturers' hands. Moreover, I have a hard time believing that this issue popped up exactly after my warranty expired! This makes me question if this was already a planned event by HP.
I am highlighting another post in which a Victus user posts EXACTLY SAME ISSUE - https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/hp-victus-laptop-screen-cover-bulging...
Here is another post with SAME ISSUE - https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-VICTUS-16-1-HINGE-ISSUE/m-p/865094...
As per my judgement and evidence from other posts and replies, I am safely pointing out that this is an inbuilt issue with Victus, courtesy of the manufacturers of HP. If tomorrow, my laptop display gets broken because of complications of this issue, HP will charge me huge sums of money, saying that I broke the screen and the device is out of warranty
I hope my message is heard and seen loud and clear through this post/ raised concern. I have done my duty of reporting an inherent flaw in your design of the laptop, due to which the hinge area is tearing up the plastic lid of the display, splitting it up into 2 different sections. I sincerely request to initiate a fix to my problem, replace or repair whatever component is responsible for this issue. This is an issue that came with this laptop and for that reason, I don't expect HP to charge me anything, More Importantly, if left unaddressed, my display will eventually get broken due to this hinge/lid casing problem and ultimately I have to suffer a huge loss.
08-14-2023 03:51 PM
Welcome to the HP support community.
I understand that you are getting hinge issues with the notebook, I am glad to assist you.
This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
10-02-2023 05:23 AM
I was turning on my victus 15-fa0165TX
suddenly the right hinge gave a pop too, when i checked the back side there was no such major cracks on the bezel but now i think the hinge is misplaced and loose i have been trying to find out how much it would cost for repair and does the repair get included in the active care warranty ,Mind sharing how much did it cost you?
10-02-2023 06:42 AM
Unfortunately, I have not visited the service store yet, I am living with this problem as of now! Given quite a few community posts regarding the same problem, this a certainly a matter of concern. Given my situation, the warranty has expired and I am certain that HP will take a good amount for the repair. How much does it cost shall you ask, well I don't know the exact figures for it. currently, I am sitting with the problem, somehow the laptop is still breathing...
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