Screen Color changing automatically

[Aakash4]

O wise men there, Help me to solve this problem.

I have a HP Pavilion Notebook 15-AB108AX.

When I move the mouse pointer on the screen, the screen color changes from light yellow to light blue. You can check the video which i recorded here:

https://youtu.be/xVCQVzghxS4

My laptop is in warranty. I have also contacted the service centre many times, but they also cold not figure out the problem.

I already did factory reset but still problem persists.

Now what to do?

[Resolv_S]

Hello@Aakash4,

Thanks for using the HP Forums. One Stop for all sort of solutions for your HP Products.

I have read your post and understand that you need assistance in fixing the display issue on the PC. Is that, right? I will be glad to help you.

I request you to try reinstalling the browser as well as the display driver and check if that helps.

First, uninstall the Chrome browser from Programs and Features and restart the PC and reinstall the browser and check if that solves the issue.

If that doesn’t fix, try the steps below and check if that solves the issue.

• Start Control Panel, click Hardware and Sound, and then click Device Manager.
• Expand the node that represents Display Adapters, right-click the device entry, and click Uninstall.
• On the Confirm Device Removal dialog box, click OK to start the uninstall process.
• When the uninstall process is complete, restart the device.

This should solve the issue.  Let me know for more solution.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[Aakash4]

Hello Resolv_S,

Thanks for your reply.

First of all, this problem does not happen only in google chrome. It happens in all windows and programs.

Secondly, I want to ask which display driver you want me to uninstall? below is the snapshot for your reference.

[Resolv_S]

Hey@Askash4,

Thanks for the response.

Uninstall the option “AMD Radeon R7 M360” and restart the PC and check if the issue got fixed.

Hope this helps. Please share for more assistance.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[Aakash4]

Hi Resolve_S,

Thanks for your reply. I have uninstalled that driver. I am checking if the problem persists or not.

I shall let you know.

[Resolv_S]

Hey@Askash4,

Thanks for the response.

I will be eagerly waiting for the update to the shared solution. Take you time.

Please share for more assistance.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[Aakash4]

Hi Resolve_S,

It is still happening, though the frequency has reduced. But I can see the color change.

[Resolv_S]

Hey@Aakash4,

Thanks for the response.

Then I request you to try doing the BIOS update once on the PC and check if that stops the issue.

Use the link below to download the BIOS update for the PC.

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77852.exe

Hope this helps. Please share for more assistance.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[Aakash4]

Hi Resolve_S,

BIOS is already updated earlier after I reset my laptop.

I shall check it for 1 week and let you know.

[Aakash4]

Hi Resolve_S,

Please give me a solution to solve this issue. I am totally frustated with this problem.