Screen color problems with Pavilion x360 - no chance when I calibrate in settings

[JenHamley]

Hello,

I got my x360 Pavilion a couple of weeks ago and have notced that the colors on the screen are all wrong. The brightness has to be turned up to full to even see the screen, the contrast out and colours are reall dark, with light spaces washed out.

I've tried to calibrate in the control panel but the controls don't seem to do anything. The Gamma is right out, and doesn't change when I move the slider, there is no slider for contrast and the brightness is already on full.

Please help - I'm otherwise really enjoying the machine but can't do work on it as I do a lot of design and photo editing that is not coming out right at all!

Many thanks for your help

Jen

(Hoping its just a reset that needs doing!!)

[A4Apollo]

Hi! @JenHamley, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you have display issues with your laptop.

Don't worry I'll try to help you out.

Did you make any hardware or software changes to your PC?

Please update the BIOS, chipset and graphics driver on your PC and check if it helps.

Update the BIOS using this link.

Update the chipset drivers using this link.

Also, uninstall the graphics driver from device manager and install the latest graphics driver using this link.

Refer this article to further troubleshoot display issues with your laptop.

Hope to hear from you soon!

Have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[JenHamley]

Hi MrRobot,

Thank you for the suggestions,

Update the BIOS using this link. DONE

Update the chipset drivers using this link. DONE

Also, uninstall the graphics driver from device manager and install the latest graphics driver using this link. DONE

I've done them all and unfortunately there is no change.

The troubleshooting page didn't have my issue, but I wnet through it all to see if anything could help.

What do you suggest next please?

Many thanks

Jennifer

[JenHamley]

Hi MrRobot,

Thank you for the suggestions,

Update the BIOS using this link. DONE

Update the chipset drivers using this link. DONE

Also, uninstall the graphics driver from device manager and install the latest graphics driver using this link. DONE

I've done them all and unfortunately there is no change.

The troubleshooting page didn't have my issue, but I wnet through it all to see if anything could help.

What do you suggest next please?

Many thanks

Jennifer

[JenHamley]

Hi @MrRobot,

I just noticed that when I restart the laptop, for an instant the colours on the wallpaper image look right, but within a second the dark parts of the image have gone really dark, and the light bits washed out (but not bright)

Does this help at all with what might be happening?

Also, when I followed the 'chipset' link, it said that it would be downgrading what I had already installed. Is there a way I can change it back?

Jen 😃

[Riddle_Decipher]

@JenHamley

It looks like you were interacting with @A4Apollo, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I have reviewed your post and I recommend we make an alternate approach to identify and resolve this issue,

That said, have you checked with an alternate or external monitor?

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, update the graphics card from the manufacturer's site: Click here

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, Contact HP to replace the LCD/Repair the computer:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

[JenHamley]

Hi Riddle_Decipher,

Thank you for all your help - it looks like the problem is the screen as it was much better when I ran the image/pictures through our TV and another monitor.

I couldn't get through to the support that you mentioned.

I tried to fill in the online form, but it wouldn't let me proceed until I selected the model number from a drop down list - but there was nothing in the list to choose.

I'm currently in Indonesia, but bought the laptop last month in New York. Could that be the issue of why I can't get through?

I'm in indonesia until the mid October when I go back to the UK (where i'm from) but i'd like to get it fixed before then. I do have a trip planned in August to Singapore if that makes it easier?

Any and all help much appreciated.

Jen

[JenHamley]

Hi @Riddle_decipher

The touch screen is playing up now too. Please help!!

[Riddle_Decipher]

@JenHamley

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

As mentioned earlier, I would suggest you Contact HP to have the PC repaired,

If it isn't functioning appropriately on the BIOS screen as well.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

[JenHamley]

Hi @Riddle_Decipher

Did the winky face mean that you didn't get this earlier message? (I agree, just 'my touch screen isn't working' isn't much to go on!! haha) 

Your detailed response helped me to get to a point, but I couldn't get through to the support you mentioned.

This is my previous message - 

Thank you for all your help - it looks like the problem is the screen as it was much better when I ran the image/pictures through our TV and another monitor.

I couldn't get through to the support that you mentioned.

I tried to fill in the online form, but it wouldn't let me proceed until I selected the model number from a drop down list - but there was nothing in the list to choose.

I'm currently in Indonesia, but bought the laptop last month in New York. Could that be the issue of why I can't get through?

I'm in indonesia until the mid October when I go back to the UK (where i'm from) but i'd like to get it fixed before then. I do have a trip planned in August to Singapore if that makes it easier?

Any and all help much appreciated.

Jen