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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Re: Screen distortion outline of box

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06-12-2020 08:06 PM
Ihave had this HP Notebook Windows 10, 64 Bit for 2 months now and this just started today. I am going to try to describe it the best i can. When i am looking at my screen i see everything i should but in addition there is what i call a window about the size of a minimized window but it just looks like someone took a pen and drew a perfect box. It sits on the left side of my pc screen and no matter what i do it stays there. When i scroll it does not change.. I have tried rebooting, and done a diagnostic, but nothing helps. Thank you for your time.
06-22-2020 04:27 PM
@maywin Welcome to HP Community!
I understand your concern and I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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