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‎04-28-2016 08:07 AM

HP Recommended
Product: ENVY M9X67AV
Operating System: Microsoft Windows 10 (64-bit)

My screen seems to have a loose connection. It turns off when tilted back. Just a gentle touch to the back of it turns on again but then shuts off. I have to tilt it forward for it to remain on. The computer remains on, just the screen goes blank.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-29-2016 08:11 AM

HP Recommended

 

Hi @HPEnvyuser1,

 

Thank you for visiting the HP Forums! 

 

You have come to the right place to ask questions, find solutions and get help from others in the community!

 

You said your HP ENVY 17t-n100 Notebook is having issues with the LCD screen connections. Here is a link to your service manual, page 19 to check the connections of the Display screen.

 

 

If you are in Warranty, please call us.

 

 

Please get back to me how this goes.

 

 

You can say thanks easily by clicking the Thumbs Up below!:smileyvery-happy:

 

 

Thanks.

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-29-2016 08:11 AM

HP Recommended

 

Hi @HPEnvyuser1,

 

Thank you for visiting the HP Forums! 

 

You have come to the right place to ask questions, find solutions and get help from others in the community!

 

You said your HP ENVY 17t-n100 Notebook is having issues with the LCD screen connections. Here is a link to your service manual, page 19 to check the connections of the Display screen.

 

 

If you are in Warranty, please call us.

 

 

Please get back to me how this goes.

 

 

You can say thanks easily by clicking the Thumbs Up below!:smileyvery-happy:

 

 

Thanks.

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No

‎04-29-2016 08:19 AM - edited ‎04-29-2016 08:21 AM

HP Recommended

Hi Mrstenter. 

 

Thank you for the reply. The unit is under warranty and I contacted HP support yesterday. It needs to be returned for repairs and it's in process now. I was hoping it would be a simple fix but returning for repair is my best option.

 

Thank you.

Was this reply helpful? Yes No
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