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Synaptics Driver not working correctly with Windows 10 1903
07-15-2019 11:35 AM - edited 07-15-2019 11:35 AM
Hello,
I recently updated my Elitebook 820 G3 to Windows 10 1903. After updating I noticed that my trackpoint and associated mousebuttons on top of touchpad are no longer working. I removed Synaptics driver and after reboot both touchpad and trackpoint will work but without proper multitouch. When I re-install driver from https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-820-g3-notebook-pc/7815289/model/78152... trackpoint and top mousebuttons will again stop working.
I can still adjust Synaptics TouchStyk settings from Mouse Properties but they have absolutely no effect on anything. TouchPad on the other hand seems to be working just fine.
Software Versions:
Windows 10 1903 64bit, build 18326.239
Synaptics Driver: 19.0.19.70
If anyone has info on driver version that works, I would appreciate it.
Br. Miika
Solved! Go to Solution.

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Synaptics Driver not working correctly with Windows 10 1903
07-16-2019 03:37 AM
Same here with Elitebook 840 G3 and 850 G3
I found a workaround rolling back Synaptics Driver to version 19.0.19.69
It seems to be an issue with latest version of Synaptics Driver
Marco

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Synaptics Driver not working correctly with Windows 10 1903
07-16-2019 02:54 PM
Hi,
Thanks for the tip!
Problem seems to indeed be newest Synaptics driver, Windows update must have updated that as well at some point. Only difference from your solution is that I found only version 19.0.19.68 but that seems to work as well.
-Miika

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Synaptics Driver not working correctly with Windows 10 1903
07-21-2019 02:59 AM - edited 07-21-2019 03:01 AM
Hello, I have the same problem on my HP 840 G3. I was reinstalling windows, and installed Synaptics drivers "19.0.19.70 Rev.A" from HP site. Then I noticed, trackpoint is not working. I uninstalled Synaptics drivers and waited for windows to install his own drivers. Trackpoint has started to work, but like @up said, I lose multitouch. After few minutes, windows installed Synaptics automatically, and trackpoint stop worked again.
I will check with X.69/68

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Synaptics Driver not working correctly with Windows 10 1903
07-23-2019 08:04 AM
@HP SUPPORT... please remove the bad driver from your support site so that others do not download it and run into this issue.

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Synaptics Driver not working correctly with Windows 10 1903
08-06-2019 05:06 PM
HP obviously took notice of Golf5367's comment and removed the driver.
I was reinstalling an EliteBook 840 G2 and the driver site still recommends 19.0.19.70 Rev.A, but the download link does not work. The G3 version has the same link. As I was doing a new installation I could not rollback to 19.0.19.69.
The 840 G4 page recommends 19.3.8.32 Rev.A so I tried. It seems to work, and has multi-touch. If I ask Windows to update the driver, it says that windows has determined I have the best driver installed. The rollback solution seems better to me, but this is an alternative worth trying if you don't have that option.

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Synaptics Driver not working correctly with Windows 10 1903
08-07-2019 04:39 AM
Very impressive! I reported that the drivers site did not have a link to a valid driver a few hours ago. Now it doe have a valid link to 19.9.19.68 RevA. I can put that on my machine!
Thanks to the HP staff who do obviously read this forum and act if possible.

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Synaptics Driver not working correctly with Windows 10 1903
08-19-2019 10:29 PM
I am having same problem.Can you give me the link please.

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Synaptics Driver not working correctly with Windows 10 1903
08-20-2019 08:23 AM
Mine was an Elitebook 820 g2 for which the drivers are at
https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-820-g2-notebook-pc/7343192
Make sure you are in the download area for the PC model you are using. Different hardware needs different drivers for optimum performance.
The Synaptics driver was under Driver-Keyboard, Mouse and Input Devices where there is a Synaptics Mouse Driver entry.