Synaptics Driver not working correctly with Windows 10 1903

[3mv]

Hello,

I recently updated my Elitebook 820 G3 to Windows 10 1903. After updating I noticed that my trackpoint and associated mousebuttons on top of touchpad are no longer working. I removed Synaptics driver and after reboot both touchpad and trackpoint will work but without proper multitouch. When I re-install driver from https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-820-g3-notebook-pc/7815289/model/78152... trackpoint and top mousebuttons will again stop working.

I can still adjust Synaptics TouchStyk settings from Mouse Properties but they have absolutely no effect on anything.  TouchPad on the other hand seems to be working just fine.

Software Versions:

Windows 10 1903 64bit, build 18326.239

Synaptics Driver: 19.0.19.70

If anyone has info on driver version that works, I would appreciate it.

Br. Miika

[TinextMCS · Accepted solution]

Same here with Elitebook 840 G3 and 850 G3

I found a workaround rolling back Synaptics Driver to version 19.0.19.69

It seems to be an issue with latest version of Synaptics Driver

Marco

[3mv]

Hi,

Thanks for the tip!

Problem seems to indeed be newest Synaptics driver, Windows update must have updated that as well at some point. Only difference from your solution is that I found only version 19.0.19.68 but that seems to work as well.

-Miika

[fetyyyykd]

Hello, I have the same problem on my HP 840 G3. I was reinstalling windows, and installed Synaptics drivers "19.0.19.70 Rev.A" from HP site. Then I noticed, trackpoint is not working. I uninstalled Synaptics drivers and waited for windows to install his own drivers. Trackpoint has started to work, but like @up said, I lose multitouch. After few minutes, windows installed Synaptics automatically, and trackpoint stop worked again.

I will check with X.69/68

[golf5367]

@HP SUPPORT... please remove the bad driver from your support site so that others do not download it and run into this issue. 

[ecl82]

HP obviously took notice of Golf5367's comment and removed the driver.

I was reinstalling an EliteBook 840 G2 and the driver site still recommends 19.0.19.70 Rev.A, but the download link does not work. The G3 version has the same link. As I  was doing a new installation I could not rollback to 19.0.19.69.

The 840 G4 page recommends 19.3.8.32 Rev.A  so I tried. It seems to work, and has multi-touch. If I ask Windows to update the driver, it says that windows  has determined I have the best driver installed. The rollback solution seems better to me, but this is an alternative worth trying if you don't have that option.

[ecl82]

Very impressive! I reported that the drivers site did not have a link to a valid driver a few hours ago. Now it doe have a valid link to 19.9.19.68 RevA. I can put that on my machine!

Thanks to  the HP staff who do obviously read this forum and act if possible.

[DhruvDave]

I am having same problem.Can you give me the link please.

[ecl82]

Mine was an Elitebook 820 g2 for which the drivers are at

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-820-g2-notebook-pc/7343192

Make sure you are in the download area for the PC model you are using. Different hardware needs different drivers for optimum performance.

The Synaptics driver was under Driver-Keyboard, Mouse and Input Devices where there is a Synaptics Mouse Driver entry.

[DhruvDave]

Thanks for the help