Touchscreen is repeatedly being disabled

[Hecate338]

I've just replaced the battery (previous battery had swollen extensively) and replaced the HDD with a SSD. After installing Windows 10 64-bit, the touchscreen works for perhaps a minute after the system boots and then it disables itself. I can re-enable it either by rebooting or by going into the device manager and disabling/enabling the driver, but again it only remains enabled for about a minute before it stops responding. 

[sandytechy20]

@Hecate338

Welcome to the HP support community.

I understand that you are getting issues with the touchscreen, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Hecate338]

Thanks, Sandytechy20, for the response, I've checked for all possible hardware and Windows updates, and I also installed all optional updates. Unfortunately, none of the downloads or updates seem to have resolved the problem. I tried it a few minutes ago, by first disabling and then re-enabling the HID-compliant touch screen driver, the touch screen worked for just short of four minutes and then stopped responding.

[sandytechy20]

@Hecate338 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers