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11-04-2013
12:35 PM
- last edited on
04-20-2016
10:08 AM
by
OscarFuentes
Hello. I have read this post and it appears that reinstalling the operating system is the next valid troubleshooting step. I have provided a document on how to perform a system recovery here: http://support.hp.com/us-en/document/c01867418
Please ensure you back up all your crucial data before you perform this task.
Mario
11-25-2013
01:59 PM
- last edited on
04-20-2016
10:34 AM
by
OscarFuentes
Hello sgm27
I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
http://support.hp.com/us-en/document/c00033108
Which Windows operating system am I running?
http://windows.microsoft.com/en-CA/windows/which-operating-system
Is the Windows Version on My Computer 32-bit or 64-bit?
http://support.hp.com/us-en/document/c02033168
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