issue with camera and biometrics

[Nabil23]

Hello even i installed the drivers for camera and biometrics from hp website i can t find them in device manager i tried every possible solution but nothing works

[Dragon-Fur]

@Nabil23 

Welcome to the HP English Community --

Drivers / Software only help when the necessary hardware is installed inside the computer.

Maintenance and Service Guide

Pages 12-13 and 21

Both the Fingerprint reader and the IR camera type are OPTIONAL purchases in this series.

The service guide includes the part number(s) and the installation procedures.

Although Windows 11 is indeed slightly different from Windows 10, the following document does include several key checkpoints and is worth a look:

HP Notebook PCs - Fingerprint reader troubleshooting (Windows 10) 

Depending on the model, the fingerprint sensor might be integrated into the top cover / keyboard area.  Check your system’s user manual.

Reminder:  If the system does not include the fingerprint sensor, there might be a "cover plate" box where the reader would be located.

If your system does not detect the fingerprint sensor and the option is available for your model series, the sensor can be purchased and installed. Check your computer’s maintenance and service guide for the part number(s) and the procedure.

General Example - Device Manager - Biometric devices - Fingerprint Reader / Camera - IR type

Device_Manager_Generic_Biometrics_Fingerprint_Camera_4

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HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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HP EliteBook 845 G8 Notebook PC IDS Base Model  

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[Nabil23]

thank for the reply but how can i know the model for example the sensor is there and also the nits of the screen

[Dragon-Fur]

@Nabil23 

You are welcome.

"Yeah, but..."

If the Device Manager does not detect the hardware, 

As far as the computer knows,

There is no such component installed in the computer.

Sure, you could open the case and look inside --

At least for the fingerprint reader, if the hardware exists (working or not),

You will be able to see it as illustrated and described in the service guide.

- Display information - 

Look up what your system has installed,

Next,

Refer to your service manual

and / or

Use your browser to search for details on that component type.

Check the System Information app on your computer.

and / or

Find / Check for parts at PartSurfer / HP Parts Store

Reference: HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came installed with your device.

• For the most precise results, use your Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) in the Community

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

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[Nabil23]

i can confirm that the camera and fingerprint scanner are both installed 

[Dragon-Fur]

@Nabil23 

---

@Nabil23 wrote:

i can confirm that the camera and fingerprint scanner are both installed 

---

Good - If you can do so, please post an image of the Device Manager that lists Biometric devices and the IR camera.

What if?

Unfortunately, if the Device Manager does not find the fingerprint reader, there is no software solution. 

That just means, you cannot install a driver to force the Device Manager to detect the hardware.

The same is true for the necessary IR type camera -- 

If the Device Manager does not detect the IR type camera, there is no software solution to change the camera to IR.

I've not seen a fingerprint sensor fail -- I suspect it can certainly happen.  If the hardware were to fail, then sure -- the physical fingerprint sensor component could be installed inside the computer but the Device Manager would not be able to "see" it.

What to do?

Check that the BIOS is updated to the latest version.

Check what is listed in System Information as compared to the BIOS update  listed in your drivers.

HP BIOS and System Firmware (T82) 

Fingerprint Driver and that for the Camera are located in Software & Drivers 

Section Driver-Keyboard, Mouse and Input Devices (5)

I do not have any solution for a fingerprint sensor or an IR camera that are not listed in the Device Manager.

If you get to the point where the Device Manager lists the fingerprint reader and / or the IR type camera, then installing the relevant software might help.

Perhaps another Expert can assist.

 Post New Question

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What else?

If you've been in the BIOS changing features (or  not), check that the settings to support the Fingerprint Reader are (still) as expected.

I cannot find a simulator file for your system.

The following is meant as an example and FYI only --

Where mentioned, settings, including those for the fingerprint reader might -- or might NOT - exist in your BIOS .

I do not suggest you make changes to your BIOS nor do I recommend that you touch it in any way.

Fully personal choice...

What if?

Be very careful when working in the BIOS --

Should you break or lock the BIOS for any reason, we cannot help you unlock it.

Sample - BIOS Settings and Features

Interactive BIOS simulator - HP ZBook Fury 17 G8 Mobile Workstation

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"