• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP ENVY x360 - 15m-cn0011dx
Microsoft Windows 10 (64-bit)

My HP laptop screen goes dark immediatly when I connect my brand new HP monitor.  I think I followed the instructions.  Using new HDMI cable.  

2 REPLIES 2
HP Recommended

@Shelmill 

 

Did you use DUAL monitors before ? Sounds like the setup was the set Display 2 as main display.

 

You can set Display 2 as main display BUT only when close the lid that will allow you to use external display w/o main display. Please use the following Guide

 

            https://support.microsoft.com/en-us/windows/set-up-dual-monitors-on-windows-3d5c15dc-cc63-d850-aeb6-...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Thank you for your reply. The problem is the laptop screen goes dark immediately when the laptop is connected to the monitor therefore I cannot follow your instructions because I can't see the screen. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.