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Cant switch wifi on

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Microsoft Windows 7 (64-bit)

The wifi went off on the laptop in the middle of a zoom call last week. When i troubleshoot it tells me to turn on the wifi using the button. I have an aeroplane on the f12 button and have tried pressing this by itself and whilst pressing fn. I have also tried enabling it via the control panel and tried uninstalling and reinstalling and updating the driver software. The wifi is working ob all other devices. Please help!

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Welcome to HP Community


I have gone through your Post and would like to help


To assist you better please provide me with the complete Notebook model or the product number


You can refer to this Link: for help in locating the Product Number.


Thank you


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