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‎08-17-2020 11:49 AM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

The wifi went off on the laptop in the middle of a zoom call last week. When i troubleshoot it tells me to turn on the wifi using the button. I have an aeroplane on the f12 button and have tried pressing this by itself and whilst pressing fn. I have also tried enabling it via the control panel and tried uninstalling and reinstalling and updating the driver software. The wifi is working ob all other devices. Please help!

1 REPLY 1

‎08-20-2020 06:11 AM

HP Recommended

@vickineedshelp

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

To assist you better please provide me with the complete Notebook model or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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