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Locked

‎09-02-2020 10:57 AM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy purchased 01-2020. Out of the box I could cast videos to my Roku connected TVs. Since the last Windows 10 - 2004 updates I can no longer cast. Windows shows the Roku as an eligible cast device, attempts the connection but never connects. A message appears on the TV which states the video is loading but eventually times out. The video does not load and when the connection times out, the computer is pretty much locked up.

 

I have updated the BIOS. No other updates are reported.

 

Thanks for helping.

1 REPLY 1

‎09-05-2020 05:38 AM

HP Recommended

@mksinnc


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Did you check for all Windows updates and HP updates using the HP Support Assistant?

 

Are you able to cast videos to your TV using other devices?

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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