Device does not have bluetooth

[Tibb]

Hi,

Please help. I am trying to get blutooth to work on my Omen. When I run Settings | Update & Security | Troubleshoot | Bluetooth I get the following message:

Device does not have bluetooth

This device does not have bluetooth. Please try using an external adapter ...

I have installed the latest BIOS and bluetooth patches from

http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76031.exe and http://ftp.hp.com/pub/softpaq/sp79501-80000/sp79751.exe but to no avail.

If I go to Settings | Devices | Bluetooth and other devices there is NO Bluetooth On/Off switch. If I then go to Add Bluetooth or other device | Bluetooth I get a Couldn't connect error message.

Any ideas or help would be greatly appreciated.

Many thanks

[banhien]

@Tibb

Did you upgrade/downgrade your machine ? Please try to download and install Intel Bluetooth Driver (Windows 10):

   http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76031.exe

Regards.

[Tibb]

Hi BH,

Thank you for the quick reply.

Yes, I upgraded the OS from Windows 8.x (which came with the Omen) to 10 Home, then to 10 Pro. All Windows system updates are up to date.

I updated the BIOS this morning then I removed the installed Bluetooth driver BlueSoleid Generic Bluetooth Driver ,  applied the sp76031.exe update then rebooted the Omen. No difference. The BlueSoleid driver returned. Still not Bluetooth!

Many thanks

[banhien]

Hi,

Driver is from support page

     https://support.hp.com/us-en/drivers/selfservice/hp-omen-15-5000-notebook-pc/7281265/model/7538571

Now, please try the following order

1. Remove BT driver and REBOOT,

2. Download and install BOTH chipset drivers on the above link then reboot,

3. Apply sp76031

Regards.

[Tibb]

Hi BH,

Thanks again. The generic Bluetooth driver automatically 'returns' after a reboot!

Your link shows 2 drivers for bluetooth, both have the same name, version, size and date! Am I looking at the right drivers?

Many thanks,

See below:

[banhien]

Hi,

They are the same that why I gave only ONE.

Regards.

[Tibb]

Hi BH,

Thanks again. What did you mean when you wrote  'install BOTH chipset drivers' ? Where do I find more than onw driver?

2. Download and install BOTH chipset drivers on the above link then reboot,

Many thanks,

[banhien · Accepted solution]

Hi,

The above link shows a list

Driver - Audio (1)

Driver - Chipset (2)  < ----

at the right hand side you see a + (plus) sign, click to this + you can see 2 drivers.

Regards.