cancel
Showing results for 
Search instead for 
Did you mean: 
mrcerwin
Level 1
3 2 0 2
Message 1 of 8
480
Flag Post
HP Recommended

Envy x360 Wifi Adapter powers off when resuming from Sleep

Envy x360
Microsoft Windows 10 (64-bit)

Several months ago I purchased the HP ENVY x360 Convertible 13m-ag0xxx.  This is the AMD model with the Ryzen 2700U processor.  Since day one I've had nothing but trouble with the power management on this machine.

 

Initially the machine would not resume properly from sleep mode.  I would get nothing but a black screen.  The only remedy for this was to perform a hard reset.  I contacted HP support several times and their only recommendation was to do a factory restore of the OS.  Even after performing the factory reset the issue still persisted.  

 

The latest BIOS update for this machine (F.21) has finally resolved the sleep/wake issue but has introduced a new problem.  When resuming from sleep, the Intel AC 7265 Wifi adapter is powered off and Windows does not recognize it.  A restart of the machine does not fix the issue.  The only way to resolve it is to perfrom a shut down and then boot the machine again.

 

This model was released over 8 months ago and I don't understand why I'm should still be struggling with these basic functions.  Much like the sleep issue, no combination of drivers and power settings will resolve the Wifi problem.  I suspect this is yet another BIOS related power management issue that needs to be addressed in an update.   I'm trying to be patient with this machine but at this point I'm quite frustrated.  

  

7 REPLIES 7
HP Support Agent
HP Support Agent
11,242 11,221 762 747
Message 2 of 8
454
Flag Post
HP Recommended

Envy x360 Wifi Adapter powers off when resuming from Sleep

@mrcerwin

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help

 

I understand your concerns and frustration

 

Please try these steps

 

- Go to Device Manager and under Network Adapters look for the Wireless driver

- Right click the Wireless driver and go to Properties

- Go to Power Management Tab Uncheck the Box that says Allow the computer to turn off this device

 

If the issue persists, please update the wireless driver from Device Manager, Right click the wireless driver and select update and then ensure the Box is unchecked

 

Let me know how this goes

 

Thank you and have a lovely day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
stablegenius
New member
3 3 0 0
Message 3 of 8
439
Flag Post
HP Recommended

Envy x360 Wifi Adapter powers off when resuming from Sleep

I am facing the same issues as the OP. After bios upgrade and a clean install, even my wake up from sleep issue seems to be resolved. But the issue with the wifi adapter remains.

 

I followed the steps given above and it has solved my problem in 90% of the  scenarios. But the wifi adpater still vanishes if i let the laptop sleep overnight. I have disabled hibernation, but still the issue persists if the laptop resumes after about 8-10 hours of sleep. 

Reply
0 Kudos
mrcerwin
Level 1
3 2 0 2
Message 4 of 8
433
Flag Post
HP Recommended

Envy x360 Wifi Adapter powers off when resuming from Sleep

I've implemented these steps and unfortunately it has not resolved the issue. 

 

I agree with @stablegenius that the issue only seems to occur when the notebook has been asleep for a longer period of time.  If I resume from sleep within 15-20 minutes, the WiFi Adapter is typically functional.  Any longer than that, the system reports that it is powered off and requires a shutdown and clean boot to resolve.  It seems that the system enters a deeper sleep mode afer a set interval.  I still believe that this is a BIOS related issue with power management to the M.2 PCIe slot.   

stablegenius
New member
3 3 0 0
Message 5 of 8
399
Flag Post
HP Recommended

Envy x360 Wifi Adapter powers off when resuming from Sleep

KrazyToad, Could you tell if there is a fix coming for this issue? I am still within the return period of this laptop and if HP is not aware of this issue, I would return and get another model. 

Reply
0 Kudos
HP Support Agent
HP Support Agent
11,242 11,221 762 747
Message 6 of 8
374
Flag Post
HP Recommended

Envy x360 Wifi Adapter powers off when resuming from Sleep

 

@stablegenius

 

Thanks for keeping me posted

 

I understand your concerns and frustration

 

I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you 


 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
mrcerwin
Level 1
3 2 0 2
Message 7 of 8
342
Flag Post
HP Recommended

Envy x360 Wifi Adapter powers off when resuming from Sleep

I just wanted to provide an update on my original post. 

 

The PM I received regarding the issue described in this thread went nowhere and resulted in the suggestion that I contact HP Support directly.  I've already contacted them several times prior to posting here and they fail to resolve the issue while continually trying to upsell me on their "SmartFriend" service for a subscription fee.  I'm extermely disappointed in the support for this product.  

 

Today a new BIOS update was released for this model (F.31).  I applied the update in the hope that the power managment issues on this machine would finally be resolved.  They were not.  In fact the issue has gotten worse.  This latest update has reverted the fix in the previous BIOS release and now this machine will no longer wake from sleep... again...  

 

@stablegenius if you are still able to return this notebook I strongly suggest you do so.  In fact, I'd strongly advise anyone considering this machine to choose something from a different vendor and save yourself some frustration.  

stablegenius
New member
3 3 0 0
Message 8 of 8
330
Flag Post
HP Recommended

Envy x360 Wifi Adapter powers off when resuming from Sleep

@mercerwin, Thank you for the note. I tried the bios update and can confirm that the sleep problem has returned again. This is very disappointing. Looks like even basic tests are not done before shipping bios upgrades.

 

I packed mine and dropped it at UPS. I badly wanted this laptop to work because I liked the form factor and performance. Not sure what would be a good replacement at this price point. 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation