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‎11-30-2020 12:45 AM

HP Recommended
Product: HP ProBook 440 G2 Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hi, Am using an HP ProBook 440 Laptop and whenever i plug the Ethernet cable in it automatically disconnect the WIFI and when I connect the hotspot it immediately get disconnected because the WIFI is disconnected immediately. i have tried to used some advice I got in the link bellow to run the bios and check the book that says LAN/WLAN Switching but the problem didn't get resolved.

the link I receive advice from is bellow:

https://support.hp.com/hk-en/document/c05821222 

Can you please advice me how to resolve this because I want my laptop to keep WIFI on when i connect the Ethernet cable so i can be able to Use the computer Hotspot.

Thank you

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-30-2020 07:55 AM

HP Recommended

Hi:

 

If you have already disabled the LAN/WLAN Switching setting in the BIOS, see if this works...

 

Go to the Windows control panel>system & security>administrative tools> services.

 

Stop the "HP LAN/WLAN/WWAN Switching UWP Service" and change the startup to manual.

 

Now both the WIFI and ETHERNET should work at the same time

View solution in original post

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5 REPLIES 5

‎11-30-2020 07:55 AM

HP Recommended

Hi:

 

If you have already disabled the LAN/WLAN Switching setting in the BIOS, see if this works...

 

Go to the Windows control panel>system & security>administrative tools> services.

 

Stop the "HP LAN/WLAN/WWAN Switching UWP Service" and change the startup to manual.

 

Now both the WIFI and ETHERNET should work at the same time

Was this reply helpful? Yes No

‎11-30-2020 09:57 AM

HP Recommended

Dear Paul,

thank you for the reply. am applying what you suggested but there is no change.

Was this reply helpful? Yes No

‎11-30-2020 10:06 AM

HP Recommended

You're very welcome.

 

Sorry that didn't work for you.  Unfortunately, I don't have any other suggestions for you to try.

 

It has worked for other forum members with HP business notebooks, such as in this case.

 

Solved: Re: When I connect the ethernet cable, my wifi disconnects. ... - HP Support Community - 786...

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‎12-02-2020 02:26 AM - edited ‎12-02-2020 02:36 AM

HP Recommended

Dear Paul.

Sorry for not testing well the solution that you gave me this morning I redid what you suggested and after doing it I connected my hotspot and it worked perfectly. am very happy for your support. and let me know what I can do to recommend the help that you offer to many more HP Users. for now am going to Press Like on the answer you gave me

Much Appreciation because I've been looking on how I can solve this issue for 1 months and i tried different things and it didn't work but you helped me. many thanks again

 

Thank you very much. 

 

Done.png

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‎12-02-2020 08:13 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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