Hp Pavilion not showing 5g network on windows 10

[BigDaddy003]

PFA,

[ub6424]

Hello @BigDaddy003 

Thanks for reporting.

(1) Note

(2) (Link corrected) How to See the Most Recent Updates Windows 10 Installed

(3) Please send screenshot

[BigDaddy003]

@ub6424

The link you shared to check "how to see window update" is not working, but once have a look at the attached screenshot, likely you want to see this result only:-

[ub6424]

Hello @BigDaddy003 

I corrected the link in the last post...

[ub6424]

Hello @BigDaddy003 

Your Wireless Access Point

(1) What wireless access point ( brand / model ) do you use ?

(2) wireless settings 2.4 and 5 Ghz ?

(3) Manuel or Auto Channel ?

(4) Channel Width

2.4 Ghz	20 Mhz / 40 Mhz ?
5 Ghz	20 / 40 / 80 / 160 Mhz ?

[BigDaddy003]

@Ub6424
1. https://www.jio.com/fiber.html( It should not be the cause of problem because laptop is not catching wifi of other brands as well)
2. We have already tested all combos, 2.4Ghz and 5GHz in the previous comments
3 & 4 Tested All combos:- https://h30434.www3.hp.com/t5/Gaming-Desktops/Hp-Pavilion-not-showing-5g-network-on-windows-10/m-p/8...

[ub6424]

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@BigDaddy003 wrote:

My laptop used to show the 5G network when I bought it, but after some days, it stopped showing the 5G network and only shows the 4G network.

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Does it still shows 4G network ? 

Try to connect to a temporary smartphone wireless hotspot ( simple passwort with or without encryption ) point as a substitute.

Please report your results

Kind regards

[BigDaddy003]

@Ub6464,
Yes, the laptop is caching 4g network from all the routers. Also, I generally use a mobile hotspot, it's not causing any issue, The only problem is laptop is not caching a 5G network at all from any router plus the network break often with a 4g connection.  

[ub6424]

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@BigDaddy003 wrote:

@Ub6464,
Yes, the laptop is caching 4g network from all the routers. Also, I generally use a mobile hotspot, it's not causing any issue, The only problem is laptop is not caching a 5G network at all from any router plus the network break often with a 4g connection.  

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Hello @BigDaddy003 

My options are exhausted...

Recommendation and solution

HP warranty valid -> Contact HP Support for service repair

HP warranty expired:

You should have it serviced by a professional notebook (chip level) repair store.

Kind regards