Loss of Wifi connectivity

[DonI2203]

After 2 days problem free the loss of wifi has occured again....event logs has several enrties  including...

Intel(R) Dual Band Wireless-AC 7265 : Has encountered an internal error and has failed.

can this be an intermitent hardware fault ? 

If so I can get back to the supplier of the HP pavilion as its under warranty.

Please give your opinionThanks DonI2203

[Jeet_singh]

Hi @DonI2203,

Thank you for replying,

As I understand you are back to square one with the WiFi issue, I would suggest you try to run the test on the Wireless card from F2 (Please remember to capture the failure ID for further assistance).

Depending on the test results, if all the test passes, I would suggest you perform a system recovery. Doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

Otherwise, you could also reach HP phone support to order the recovery media. If your product is out of warranty, please choose paid options to get the tech support number.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[DonI2203]

Thankyou for the reply - I will contact HP support in UK where I purchased the Pavilion.  First I would like to do the network test you suggest but I do not understand this...

 I would suggest you try to run the test on the Wireless card from F2
(Please remember to capture the failure ID for further assistance).

F2 - function key ???  or what ?

BTW -

The link in yr msg ref contact centres appears not to work

[A4Apollo]

@DonI2203, It's great to hear from you again. 

I appreciate your efforts for trying out the steps.

As you needed to know how to run the system diagnostics on your PC.

To run the diagnostics test on your PC. Turn on your PC keep tapping the F2 function key you will boot into system diagnostics.

From there you can run the wireless test system diagnostics.

Refer this article to know more information about running system diagnostics.

If you don't see an option to run network diagnostics test from F2.

Try running an HP network check from HP support assistant.

The HP Network Check tests the network connection and hardware. Follow these steps to use HP Network Check to test the network hardware on your computer:
Click HP Network Check from the Diagnostics and tools tab.
If the Welcome screen is displayed, click Next.
Wait while HP Network Check collects information about the Internet and network connections.
HP Network Check displays the network and Internet connection status.
If HP Network Check found problems and resolved them automatically, click the arrow next to Possible Root Causes to find out why the problem occurred.
If HP Network Check cannot resolve the issue automatically, click the arrow next to each issue, then follow the instructions to resolve it.

If the test fails, please contact HP support for service options.

Link to contact HP.

I'll keep an eye out for your response.  

I hope you have a great day! 🙂