• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Hp pavilion g6-227sa
Microsoft Windows 7 (64-bit)

Recently I changed my windows from win 8 to win 7 . I downloded" Network drivers" via net , and installed it on my laptop but to my surprise it detect other wifis but it cant detect my wifi. I should say when I go to" Network and sharing center " and then click on "Manage wireless networks", I find nothing.

I went to "Device manager" and extract "Network adapters" I find that "Ralink RT5390R 802.11bgn Wi-Fi Aadapter" is installed and when I rigt click on it and hit on "scan for hardware changes" I find that "Enternet Controller","PCI Device","PCI Simple Communication Controller","SM Bus Controller","Universal Serial Bus (USB) controller","Unkown device" aren't successfully installed.

 Thanks before hand for your guide.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Nikoo

 

OK we are finished with step 1.

 

Next you need to go back to Device Manager and open up the Network Adapters.

 

Then right click on your WiFi device and then click on uninstall.

 

Reboot the laptop and let Windows install the driver.

 

REO

View solution in original post

13 REPLIES 13
HP Recommended

@Nikoo

 

To better help you we would need the exact model number or product number of your laptop/desktop???

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00033108

 

REO

HP Recommended

My laptop model is: Hp pavilion g6

Product number: D1Q70EA#ABU

HP Recommended

Thanke you so much for your giude.I installed the links you had sent but still I cant connect to the net (my laptop cant detect my wifi!!!), and when I check Device manager There are "PCI Device" and "Unknown device" which aren't installed.

I would be very thankful  if you can  help me.

HP Recommended

@Nikoo

 

This link will help you find the Hardware ID's.

 

http://www.wikihow.com/Find-Hardware-ID

 

Post them here.

 

REO

HP Recommended

But my main problem is that why I cant connect to the net. If you have any solution please help me!

HP Recommended

@Nikoo

 

You may need those last drivers installed first.

 

With the Hardware ID's we can tell what devices and drivers you still need???

 

The ID will look like this.

 

PCI\VEN_8086&DEV_422C&CC_0280   or   ACPI\VEN_SMO&DEV_8800

 

REO

HP Recommended

PCI DEVICE ID:

PCI\VEN_10EC&DEV_5229&SUBSYS_183F103C&REV_01

 

UNKNOWN DEVICE ID:

ACPI\HPQ0004

 

Coulde you help me to find the drivers? Thanks before hand.

HP Recommended
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.