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Chast02
Level 1
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Message 1 of 10
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My wifi options are gone first error codes popped up so I reset it and now the wifi won't work when

HP Recommended
2000-425NR
Microsoft Windows 10 (64-bit)

I reset and reinstalled windows 10 cause errors kept popping up and now my WiFi doesn't work I'm fixing to throw this piece of junk away

9 REPLIES 9
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 10
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@Chast02

 

Welcome to the HP Support Community.

 

Download and install the HP Hardware diagnostics tool from this link

 

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

If it passes the tests, install all available windows and HP updates using a wired network to resolve the issue.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Chast02
Author
Level 1
8 6 0 0
Message 3 of 10
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I think the wifi options are gone because the wireless button(F12) is amber. How do I turn it back on?

 

HP 2000-425NR

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Betty0610
HP Support Agent
HP Support Agent
14,771 14,753 768 616
Message 4 of 10
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  1. I have a few steps that will resolve your concern,  

  2. Do a hard reset of the notebook to see if that gets the card to show up.   

 Click here for instructions.  

  1. Reinstall the drivers from the HP website.  

  2. If the issue persists, recover the original drivers from HP/Recovery manager.  

  3. Initiate a system restore followed by a Recovery to resolve the issue.  

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Chast02
Author
Level 1
8 6 0 0
Message 5 of 10
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I did what you said and nothing changed fixing to just buy a new computer

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 467 738
Message 6 of 10
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@Chast02

 

I understand your concerns.

 

Please contact our phone support. They will help you.

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Have a nice day!!

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Chast02
Author
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Message 7 of 10
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Well I tried to follow your directions but the last two didn't happen. Didn't let me pick the country and no number popped up just ask the community 

 

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Betty0610
HP Support Agent
HP Support Agent
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Message 8 of 10
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@Chast02

 

I have sent you a private message with the number.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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Chast02
Author
Level 1
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Message 9 of 10
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I'm seriously starting to think you don't know squat about computers I tell you i don't have wifi wif send me instructions you need wifi for I tell you I can't get ahold of hp and you send me the same thing do you know your head from a hole?!

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 467 738
Message 10 of 10
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@Chast02

 

I understand your concerns.

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

Please look for a private message requesting additional information.

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

 

 

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