WiFi Connection Problem

[ABHenry]

Hallo HP Friends!

The HP d7-3085dx is having a near impossible time connecting to my Wifi networks.
The internet itself seems to be working and thoroughly tested by xFinity.
The xFinity tech mumbled something about a driver might be outdated and referred me to HP Support where I'm trying to use HP's Support app to find and check the software and drivers. It's been stalling/buffing on a page that says; Please wait while we find your software and drivers. As you know we Updated this to Windows 10 from 7 so I'm not sure the app will be helpful? 😞
What steps do you recommend I take to get the WiFi to connect and be stable again? PLEASE HELP!
Thank you! Sincerely, Ralph

[Paul_Tikkanen]

Hi:

I'm afraid your notebook's Intel Wi-Fi Link 1000 802.11b/g/n Wi-Fi adapter will probably not work right on these newer builds of W10.

There was never a W10 driver released for the card, Intel has removed all driver support for the card, so the only suggestion I can offer would be to try the latest driver that Intel released to Microsoft for that model card which can be found on the Microsoft Update catalog, which appears to be the first one on the list (13.1.1.1)

Microsoft Update Catalog

The ones for W8.1 and newer from 2009 are older versions (13.0.0.107), so I would only try those if the first one doesn't work.

If none of those drivers work, your only option would be to purchase a USB dual band Wi-Fi adapter that has driver support for W10.

Your notebook has a BIOS whitelist which blocks the installation of any other model Wi-Fi adapter other than the one that came with your notebook from working.

This one that I use on a HP desktop PC I have is dual band and even has Bluetooth.

And it is small.

Amazon.com: USB WiFi Bluetooth Adapter, 600Mbps Dual Band 2.4/5Ghz Wireless Network External Receive...

[ABHenry]

Thank You Paul.
Would the Wifi adapter you listed work in my case?
I do have on hand a NETGEAR N150 WNA 1100 USB adapter.
Your assuming the 13.1.1.1 is newer than what I have already?
Hope to hear from you. 
Best, Ralph

PS: I'm not savvy about which one of the those is the right one?
How do you find the versions like this 13.1.1.1 ? Don't see any number like that.

[Paul_Tikkanen]

You're very welcome,

The parts list for your notebook indicates that it came with an Intel Wi-Fi Link 1000 802.11b/g/n Wi-Fi adapter.

But your screenshot shows an Intel WiFi Link 5100 adapter installed.

However, that model adapter also uses the same driver.

The Netgear USB Wi-Fi adapter you have should work just fine too.

You have to click on the driver information link on the Micrsoft site instead of the download link.

Microsoft Update Catalog

[ABHenry]

Is this the one were are updating?
Best way to do that so I won't make things worst.
Thank You...

[Paul_Tikkanen]

There is no point in trying to update the Wi-Fi driver because the version you have installed is newer than the driver Microsoft installed according to your screenshot.

[ABHenry]

Hi Paul! you can say that again.
The *NETGEAR WNA1100 does work.
Other than the Transfer Rates being 600 Mbps vs *150 Mbps. Would I really be gaining all that much? I do like the FACT that the BT AC-600 is tiny and doesn't require a driver apparently. 
Would you be so kind and let me know your thoughts on the Pros and Cons of these adapters?

Thank You!
Raphael

😉

[Paul_Tikkanen]

Hi, Raphael:

Here's my thoughts:

If you're not paying for more than a 150 MBPS download service, buying a faster model Wi-Fi adapter wouldn't make a difference.

That would be the only reason I can think of not to buy the one I have.

Two disadvantages regarding the Netgear WNA1100:

It is single band only (only works on the 2.4 GHz Wi-Fi band).

It's fairly large looking at the pictures I see of it online.

The model I use needs a USB 3 port to run at its maximum advertised connection speed, but it works fine in a USB 2 port--just doesn't max out at 433 MBPS.

The AC600 is not the connection speed. 

I'm not quite sure what it means other than to say that an AC1200 adapter has twice the throughput at 867 MBPS.

The AC600 card works in both the 2.4 GHz and 5.0 GHz Wi-Fi bands.

That to me at least having access to both Wi-Fi bands is an important feature. 

Your notebook's non-functional Intel 5100 is also a dual band Wi-Fi adapter with a maximum throughput of 300 MBPS.

Intel_5100_Specifications.pdf (minipc.de)

The AC 600...May or may not be a benefit to you...it has built in Bluetooth.

It's small.

Disadvantage...you have to pay for it. 😊

Also note that the problem you have with the Intel 5100 Wi-Fi adapter not working on W10 is very common if you do a search on the internet about it.

The links to Intel drivers no longer work since they retired support for the Wi-Fi Link 5100.

after win 10 upgrade, intel wifi link 5100 no longer support... - HP Support Community - 5242519

Intel wifi link 5100 doesn't work on W10 - Search (bing.com)

[ABHenry]

Thank You Paul!
Its a small investment and does have a dual bands and what appears to be better overall specs, size and features.

Its strange how the WiFi with the 5100 has worked for so long and well. Perhaps Windows threw an Update in there that messed it up?!? I spent a few hours checking just about everything and it would not respond. I assumed it was a bad card or something else along those lines. 
Have a great rest of the day! Thankful for this forum and the fine friendly knowlegeable people on here.

Its a blessing and slowly but surely we learn.
Take care, "little me"

[Paul_Tikkanen · Accepted solution]

Anytime. 

Glad to have been of assistance. 

Have a great weekend!

Cheers, 

Paul