broadcom bcm43142 802.11 bgn wi-fi adapter

[koenyb]

Hey
When I am working with the laptop for a while my Wi-Fi connection disappears and I can not connect to any wireless network. In many cases, the windows also blocks. This problem occurs after the installation of Windows 10.
I have already tried the solutions offered here (driver reintroduced) on the forum. Now I have read on another forum that the problem can be solved by installing the driver for windows 8. Someone experience? What should I do exactly?

regards

[Raj1788]

@koenyb

Thank you for joining the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact model name or the product number to assist you better.

Keep me posted,

Have a great day!

Cheers:)

[koenyb]

Hey Raj

My laptop is an:

HP Pavilion 17 Notebook PC

serialnr: 5CD4316VBZ

productnr: J3S52EA#UUG

Kind regards

[Raj1788]

@koenyb

Refer to this link: https://support.hp.com/in-en/document/c04649156 for Troubleshooting Wired Home Networks.

Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-17-f000-notebook-pc-series/69... to download and install the Broadcom 802.11b/g/n Wireless LAN Driver, Windows 8.1

If the issue persists, Use the following steps to open the Component Tests menu and run a test on Network.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests.

4. The Component Tests menu displays.

   Your Component Tests menu might be different, depending on the components installed on your computer.

   

Network Test - This test checks the network controller. To run this test, connect to a network with a network cable. The test will attempt to configure the network controller using DHCP and communicate with the DHCP server.

To run the test, click Network, and then click Run Once.

The Network test time is 1 minute.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[koenyb]

Hey Ray

I've tried this service pack, butr still te same. When I do the networktest i get the following message: (transelation from dutch): UEFI networks do not appear to be supported or enabled on the system. Check the bios settings to make sure the uefi network option menus are enabled and the uefi network start is enabled.

I went to the bios and enable the networkadaptor. But then the test doesn't run anymore. Tried to update the bios, but dind't do it (fault).

Can i do something else. 

Mij notebook wordks perfectly with an networkcable.

Kind regards and thanks in advance.

Koenyb

[Raj1788]

@koenyb

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

 I recommend restoring the BIOS defaults. You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

Next thing, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type, and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If it does not, please visit this link for further support: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

If not check this link out: Common fixes for wireless connectivity issues.

Next thing, I would suggest here is to uninstall the wireless drivers from the device manager: 

Right-Click on start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.

Then restart the computer and check if you are able to go online.

Finally, please update the bios, chipset, and wifi drivers from this link: http://hp.com/drivers Please select the country and follow the on-screen instructions.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[koenyb]

Hey Raj

I tried this a few times in de last koppel of weeks, but it give's no solutin. Sometimes the laptop works with WIFI, somethimes i doesn't and the problerm is stil the same as in the beginnig. It always works with a network cable.

Kind regards

[senan6806]

@koenyb

It looks like you were interacting with @Raj1788, but he is out for the day & I'll be glad to help you out. 

Most of the intermittent WiFi disconnection issues can be resolved by installing the appropriate wireless driver and disabling power management settings. Let's try these steps:

1.) In Windows, search for and open "Device Manager".

2.) Double-click "Network Adapters".

3.) Right-click the Broadcom wireless and select "Uninstall". Please makesure that you check the box "Delete driver software for this device"

4.) Download and install the Broadcom Wireless driver available here. 

Once you install the driver, use the following steps to disable wireless power management:

Go to Device manager > select the Broadcom WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

[Kumar_Ravi]

Can someone provide a permanent solution to this issue.

[koenyb]

hello

I've tried everthing about this topic again, again and again. Still no solution...

I'm working with a network cable. But to the honest, i'm not amused....

Can anybody solve this problem?

Regards

Koenyb