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HP Recommended
HP ENVY x360 - m6-ar004dx (ENERGY STAR)

hp envy x360 m6 convertible

product number w2k56ua#aba

2 REPLIES 2
HP Recommended

Hello @Elisbernit 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

HP Recommended

This notebook has an 1TB 7200rpm hdd, right? Windows 10 and 11 not so fast with hdd. 

 

1. Test your hdd in uefi diagnostics. ( F2 on boot) -> Component test -> Storage -> Quick test or choose longer tests.

When not failed, you need expert help.

 

I thinks this is just a weak hardware issue. In any PC shop can help to upgrade your hdd to M.2 ssd (if your notebook support) or replace SATA hdd to SSD. 🙂 

 

SSD are more expensive, but the performance will be noticeably better.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.