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HP Recommended
HP ENVY x360 - m6-ar004dx (ENERGY STAR)

hp envy x360 m6 convertible

product number w2k56ua#aba

2 REPLIES 2
HP Recommended

Hello @Elisbernit 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
HP Recommended

This notebook has an 1TB 7200rpm hdd, right? Windows 10 and 11 not so fast with hdd. 

 

1. Test your hdd in uefi diagnostics. ( F2 on boot) -> Component test -> Storage -> Quick test or choose longer tests.

When not failed, you need expert help.

 

I thinks this is just a weak hardware issue. In any PC shop can help to upgrade your hdd to M.2 ssd (if your notebook support) or replace SATA hdd to SSD. 🙂 

 

SSD are more expensive, but the performance will be noticeably better.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.