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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Re: too many issues with laptop and want a return

Create an account on the HP Community to personalize your profile and ask a question
01-12-2021 02:00 PM
So I mainly use my laptop for school (homework, zoom, etc.) but yesterday I was opened to my school website and everything was normal until, it suddenly disconnected from all networks and internet right before my classes started. I looked it up online and found this "solution" from hp support, but it didn't work.
So I then restarted my laptop and yet no network showed up for me to connect. I had to completely restore my laptop to its factory settings for me to see if that would work. It didn't but today it connected fine, but I have to reset everything and start again on a blank canvas per se. I cannot afford this to happen again since I am a college student and some things that I have to do are time sensitive. Therefore I want a refund.
01-12-2021 02:15 PM
@abby31 wrote:also I never dropped or harmed the laptop in any way it is in great condition physically and only had it for 6 months
6 months. Sorry, from what I know, HP has warranty for 1 year but return policy is only 15 days or 30 days. You can contact HP to get it to be repaired.
Hope this makes sense.
Regards.
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