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abby31
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Message 1 of 3
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too many issues with laptop and want a return

‎01-12-2021 02:00 PM

HP Recommended
Product: hp envy x360 convertible 15-ds1xxx
Operating System: Microsoft Windows 10 (32-bit)

So I mainly use my laptop for school (homework, zoom, etc.) but yesterday I was opened to my school website and everything was normal until, it suddenly disconnected from all networks and internet right before my classes started. I looked it up online and found this "solution" from hp support, but  it didn't work. 

So I then restarted my laptop and yet no network showed up for me to connect. I had to completely restore my laptop to its factory settings for me to see if that would work. It didn't but today it connected fine, but I have to reset everything and start again on a blank canvas per se. I cannot afford this to happen again since I am a college student and some things that I have to do are time sensitive. Therefore I want a refund. 

 

 
 

 

2 REPLIES 2
abby31
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Message 2 of 3
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‎01-12-2021 02:01 PM

HP Recommended

also I never dropped or harmed the laptop in any way it is in great condition physically and only had it for 6 months

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banhien
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‎01-12-2021 02:15 PM

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@abby31 wrote:

also I never dropped or harmed the laptop in any way it is in great condition physically and only had it for 6 months

@abby31 

 

6 months. Sorry, from what I know, HP has warranty for 1 year but return policy is only 15 days or 30 days. You can contact HP to get it to be repaired.

 

Hope this makes sense.

 

Regards.

BH
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