cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
abby31
New member
2 1 0 0
Message 1 of 3
205
Flag Post

too many issues with laptop and want a return

HP Recommended
hp envy x360 convertible 15-ds1xxx
Microsoft Windows 10 (32-bit)

So I mainly use my laptop for school (homework, zoom, etc.) but yesterday I was opened to my school website and everything was normal until, it suddenly disconnected from all networks and internet right before my classes started. I looked it up online and found this "solution" from hp support, but  it didn't work. 

So I then restarted my laptop and yet no network showed up for me to connect. I had to completely restore my laptop to its factory settings for me to see if that would work. It didn't but today it connected fine, but I have to reset everything and start again on a blank canvas per se. I cannot afford this to happen again since I am a college student and some things that I have to do are time sensitive. Therefore I want a refund. 

 

 
 

 

2 REPLIES 2
abby31
Author
New member
2 1 0 0
Message 2 of 3
Flag Post
HP Recommended

also I never dropped or harmed the laptop in any way it is in great condition physically and only had it for 6 months

Was this reply helpful? Yes No
banhien
Level 19
Level 19
96,883 65,596 12,558 21,641
Message 3 of 3
Flag Post
HP Recommended

@abby31 wrote:

also I never dropped or harmed the laptop in any way it is in great condition physically and only had it for 6 months


@abby31 

 

6 months. Sorry, from what I know, HP has warranty for 1 year but return policy is only 15 days or 30 days. You can contact HP to get it to be repaired.

 

Hope this makes sense.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation