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09-25-2022 10:05 AM
Product: HP laptop Model 14-df0023ci network card reinstall
Operating System: Microsoft Windows 11
After upgrade from window 10 to window 11 a few months ago. I noticed my local network card would not work this week. It shows working normally, but when connect to the network with cable, it will show not connected. So I tried download updated driver(say was already the latest driver, but reinstalled driver anyway). But still the same. So I un-installed the network in the device manager. After that I am unable to re-install the network. It does not show in the device manager anymore. The only place I could see something on it is in the setting/network&internet/hardware connection property/ says name: Local Area Connection* 8, Description: Microsoft Wi-Fi Direct Virtual Adapter, status: no operational, connectivity:Disconnected. Not sure why it say as a Microsoft Wi-Fi Direct Virtual Adapter(it should be a wired adapter) , but it does show two Microsoft Wi-Fi Direct Virtual Adapter and Microsoft Wi-Fi Direct Virtual Adapter2 on the device manager. but are saying working properly. currently only shows wi-fi and bluetooth adapter on the network adapter list.
Any help in bring network card back would be appreciated.
Regards, James H.
21 REPLIES 21
09-25-2022 10:14 AM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/paste following key/value pairs:
System SKU ( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Network adapters>
--->>> Send screenshot
(3) Please report your results
09-25-2022 01:33 PM
(1) Create Windows system <restore point>
(2) Download and install BIOS Update
HP Notebook System BIOS Update
|F.47 Rev.A||33.2 MB||Sep 26, 2019||Download|
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
HP Consumer Desktop / Notebook PC ME Firmware Update
|01 Rev.A||7.7 MB||Jul 24, 2018||Download|
Realtek Local Area Network (LAN) Driver
|10.23.1003.2017 Rev.A||10.3 MB||Mar 23, 2018||Download|
(6) Reboot Windows
(7) Test your notebook
(8) Please report your results
09-25-2022 02:56 PM
I was able to get into the bios setting. found network boot was disabled. after enable it and restart the laptop, I am able to see the local network adapter again. Thanks!
But I am back to the original issues that when I plug cable to a network , the adapter status will show not connected. Since the network cable connection was working before the upgrade to window11, so I believe it is related to the upgrade. Wonder if you could help further troubleshoot this.
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