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HP Recommended
hp envy notebook 17 k20lna
Microsoft Windows 8.1 (64-bit)

hi can anyone help me please 

my laptop is only seeing 2g wifi to connect too but im sure it should be seeing 5g aswell 

i have been upgraded to windows 10 ages ago but even when i bought it it has only seen 2g

all my other pc phones tv etc all see both 2g and 5g can anyone help me please 

thankyou so much 

Pep 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Most HP consumer notebooks do not come with dual band wireless network adapters.

 

The easiest way to check if your notebook has a single band or dual band wireless N card is this:

 

Go to the device manager and click to expand the Network Adapters device category.

 

There you will see the names and model numbers of the ethernet and wireless adapters.

 

If the suffix of the model of your notebook's wireless network adapter ends in b/g/n, it is only a single band (2.4 Ghz) card.

 

If it ends in a/b/g/n or a/g/n, then it is a dual band (2.4/5.0 HGz) wireless card.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Most HP consumer notebooks do not come with dual band wireless network adapters.

 

The easiest way to check if your notebook has a single band or dual band wireless N card is this:

 

Go to the device manager and click to expand the Network Adapters device category.

 

There you will see the names and model numbers of the ethernet and wireless adapters.

 

If the suffix of the model of your notebook's wireless network adapter ends in b/g/n, it is only a single band (2.4 Ghz) card.

 

If it ends in a/b/g/n or a/g/n, then it is a dual band (2.4/5.0 HGz) wireless card.

HP Recommended

ty so much for your fast reply its looking like just a 2g oh well it still works lol 

ty again Paul 

HP Recommended

You're very welcome.

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