• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-15-2017 10:52 PM

HP Recommended

@Nazrae

Even if you uninstall the windows update it will download again. Best to just uninstall HP 3D Driveguard and wait for new version.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎11-15-2017 10:57 PM

HP Recommended
But i want to remove this software permantly, can i do this?
Was this reply helpful? Yes No

‎11-15-2017 10:59 PM

HP Recommended

Yes.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎11-15-2017 11:03 PM - edited ‎11-15-2017 11:16 PM

HP Recommended

@CherylG

 

If I uninstall HP 3D DriveGuard from the laptop, what are the repercussion if I chose to do that? If it doesn't have any major effect then I'd probably do that.

Was this reply helpful? Yes No

‎11-15-2017 11:33 PM

HP Recommended
But what about HP Mobile data protection sensor on device manager. Will it affect my laptop?
Was this reply helpful? Yes No

‎11-15-2017 11:51 PM - edited ‎11-15-2017 11:51 PM

HP Recommended

HP Mobile Data Protection Sensor- 3D Driveguard- is the sensor that is supposed to sense if you drop your laptop while it is on and park the head of the hard drive to prevent damage. Not sure how well it works since I see posts where people drop their laptop and it doesn't prevent it. 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎11-16-2017 12:09 AM

HP Recommended
If i remove hp 3d driveguard software then will it affect to hp mobile data protection sensor or not?
Was this reply helpful? Yes No

‎11-16-2017 03:32 AM - edited ‎11-16-2017 03:36 AM

HP Recommended

How about HP get there Act together & release an updated app that works this has been going on for long enough its HP Software that Comes with there Products that is having this issue because they Failed to do an update.How about hearing from them as a Company not Customers trying to Fix issues ??? IN THE END IT WILL EFFECT THEM WHEN THEY LOSE CUSTOMERS

Was this reply helpful? Yes No

‎11-16-2017 04:34 AM

HP Recommended
It seems HP didn't expect that Microsoft's latest update (1709) would affect the compatibility of HP 3D DriveGuard software. I hope HP would step up and rectify the issue as soon as possible.
Was this reply helpful? Yes No

‎11-16-2017 06:33 AM

HP Recommended
So what to do now? Hp company pls help me i'm a poor customer.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.