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Carge Top Student
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HP - Spectre x360 power problem

HP - Spectre x360
Microsoft Windows 10 (64-bit)

 

I have problems with my Spectre x360.
the power adapter works well, I've tried it, but it's as if there were, that is not charging the battery and turns off.
It looks like a problem with the internal power adapter
could you help me

 

 

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Provost Provost
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HP - Spectre x360 power problem

With the notebook turned off and the power adapter conected, does the led stay amber in color?

 

Have you tried charging it overnight while it is turned off? 

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Carge Top Student
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the led is not turn

i'm sure that the problem isnot the power adapter because I tried with a new one.

It seems internal problem

 

 

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Provost Provost
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I will ask to have your issue escalated. This is a warranty repair issue.

 

Done!  You should be receiving a response and PM from an HP representative. Please be patient since it is Saturday.

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Retired danny-r
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@Carge

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
Carge Top Student
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Thanks a lot.

I'm waiting for the private message from HP member

regards

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Intern
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To All,

If you are having this problem, chances are, the problem is the power connector broke inside the laptop. The power connector is poorly designed.  It's only being held by 1 screw on one side to hold it.  As such, when you insert the power plug in and out, the whole unit moves until it breaks the wires.

Here's the part you'll need.  P/N: 801513-001

DSC_0019.jpg

You can get one from eBay.

HP needs to fire the designer of this laptop.  It's so sad to see a $1,300 laptop inoperable because of poor design.  How much does it cost HP to fix these under warranty?  How much is the cost to the consumers if out of warranty?  Goodwill cost?  HP's reputation for having poor quality laptops?  A LOT!  It could have been designed much better without additional cost.

OVRider Student
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My Spectre x360 stopped charging today. Replaced the charging chord and no luck. This laptop is less than 2 years old. I've read some of the previously posts on this but cannot determine what I neeed to do to get this fixed. Any help is much appreciated. 

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Provost Provost
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The DC power connector which the power adapter connects to is what all notebook manufacturers, with the exception of Apple, were stuck with until the end of 2015. Apple had a patent on the thunderbolt magnetic power connector it has been using for years.

 

Now with the advent of the USB 3.0 type-c connectors, smaller, modern notebooks like the current x360 models use it to provide power to charge the main battery.

 

The problem with the DC power connnector was one that extended to all manufacturers. HP did not design it. It was the current technology that all laptops had back then.

 

@OVRider

The issue with yours, based on the replacement of the DC power plug,  could be the charge\power distribution circuit on the motherboard or the main battery. Does the LED even light up when you plug in the power connector?

 

 

If you really want to say thanks, click on the Thumbs up icon .
If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.

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mee_anders Tutor
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BJameson, have you tried replacing this part?

 

My Spectre stopped working today. LED light next to power port is dead (not showing amber or white). The laptop won't charge. 

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