HP Support Assistant keeps on asking me to reboot my computer?

[Nopilo]

To all of you: Does HP CoolSense work with the new Support Assistant?

Here's my problem: http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-e-g/HP-Suppor-Assistand-update-amp-HP-CoolSe...

[am-sandy]

I am having the same problem.  Just uninstalled and reinstalled from the link provided and am still getting the pop up.  No way to access the HP support assistant because the pop up comes up automatically when I try to open the Assistant.  This is a problem since I did an update yesterday. HELP! The version I downloaded to my notebook: 7.0.39.15

[am-sandy]

Found earlier post about rebooting computer AFTER uninstall... that seems to have done the trick.

[Sully76cl]

Nooooooo!!!

The problem is not hidding the popup

The problem is that  [HP Support Assistant] keeps asking to REBOOT.

 Have latest version (7.0.39.15)

[anthony82]

Hello Sully76cl,

You keep getting a popup from support assistant to restart the computer.

There could be a problem with the support assist program.

Go to programs and features and uninstall support assistant.

Here is a link that will show you how to uninstall a program.

Go to HP's website and download support assistant.

Here is the link for the new install.

If it has not been happening for to long, you might try a system restore.

This will take the system back to when everything was working correctly without affecting any of your personal programs.

Clicking the White Kudos star on the left is a way to say Thanks!

Let me know how everything goes.

Have a good day.

[citiboy]

Here is a workaround that works on Windows 7 Ultimate to install the HSA 7.0.39.15 over the 6.1.12.1

1. I donwloaded from HP the new SP58915, the HSA HP support package.
2. I installed it above the 6.1.12.1 and indeed I fell prey to this continuous "restart needed"  popup.
3. Then I went to c:\swsetup\sp58915\ directory, the installation directory created by the SP58915 setup, and I ran the UninstallHPSA.exe unistaller. The uninstall process went until its end without any problem.
4. I went back to to c:\swsetup\sp58915\ directory and relaunched the setup.exe file. At the end, a last process started: "completing installation"   - that I never saw with the first install above 6 - and I got the message "installation complete"... and HSA was indeed running.
5. At restart now, HSA is loaded correctly without any problem or intempestive popup.

I tested this workaround 2 times (restoring my initial config) with the same positive result...

I hope this can also work for you...

Solution Courtesy.....Philippe @ http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/HP-Support-Assistant-restart-needed-pane...

[J_45_yrs_old]

Thanks at last someone who understands that turning off the pop-up is not a solution

[Panama-J]

Was having the exact same issue with HP Support Assistant constantly asking me to reboot. Thankfully, before I tossed my laptop out the window, I found this thread. Like others, I had downloaded what was supposed to be current version from HP and once I went to the link provided on page 1 works like a charm. Thanks!

[Fadel914]

I had the same problem and this solution really helped. Thanks  AttackofZaq.

[AttackofZaq]

I am glad I was able to help, Fadel914.

Remember to pay the forums a visit in the future if you have any more questions.

Have a lovely week!  🙂