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- HP Community
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- Re: Incorrect warranty start date
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01-15-2015 01:45 PM
Like so many others on this forum, my new HP Pavilion laptop has the wrong warranty start date.
The laptop was only purchased on 11th January 2015. However the start date of the warranty is 10/11/2014.
Obviously I would like this corrected.
Before anyone asks. Yes I can prove it.
Thanks in advance
James
Solved! Go to Solution.
Accepted Solutions
01-15-2015 01:55 PM
Hi @Jtsnr ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
01-15-2015 01:55 PM
Hi @Jtsnr ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
02-09-2015 07:58 AM
Same here. I purchased a notebook on the 05.02.2015 (I have a regular invoice for the purchased item) but if I visit the webpage to check the warranty, it expires on the 22.11.2015. I called the support and the lady (very nice I have to say) told me it is "normal" because HP automatically updates the info according to the manufacturing date. So my question is: why does HP make a website to check the warranty status if this isn't correct? And why can't they correct the information so that the wesite makes sense?
What can I do in order to have the correct information?
Thanks!
Katia
02-10-2015 08:46 AM
@KatiaG ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work on behalf of HP
08-24-2015 09:21 PM
I just bought a new Spectre X360 today and check to find out the warranty start date is wrong. How to fix this? I have receipt and would like to have the warranty start date updated to today's date. Thank you very much.
04-20-2016 08:08 AM
I have the same issue - color laser printer purchased in April 2016, warranty said started in January 2016 when connected and set up the same day.
I have tried several times, phone, email, webchat (doesn't work) and have had no luck. I have sent scanned copies of the receipt, have a ticket number for the calls/issue, and have not heard anything back from the email (other than the reply saying they don't support by email, when I was told to email to that address!)
I would love it if somehow, when I log in to check warranty status on the help site at HP (where you download updates, check warranty, etc) that the warranty dates are corrected without me having to go through all of this again.
They want me to take a survey on how well the response was. I'm holding off at this point, for a small tidbit of positive response.
Anyone have a good suggestion?
Thanks!
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